Resource Advocate

PRIMARY FUNCTION: Serves as initial contact for Day Resource Center guests. Completes all tasks necessary to promote efficient and appropriate delivery of guest services in a safe and clean environment.

ESSSENTIAL JOB RESPONSIBILITES:

Guest Services:

• Warmly welcome all Day Resource Center guests.
• Monitor and maintain guest sign in logs each morning.
• Distribute and/or log daily all guest services, including but not limited to, meals, clothing, laundry, showers, food bags, OTC medication, camping gear, hygiene items, etc.
• Assign lockers as available, ensure guest reads/signs agreement, and keep wait list up to date.
• Maintain coffee station.
• Monitor day room and / service building, running the front desk, assess client needs, providing clothing, camping gear, mail, showers, laundry, etc.
• Maintain tidiness of kitchen, front desk, day room, clothing room, laundry room, showers, food pantry, and outdoor areas (i.e. sweep, organize, empty trash etc.)
• Clean up after all meals and at end of day (i.e. wipe counters, put away food, wash dishes, mop floors, etc.) and participate in staff bathroom cleaning rotation.

Advocate Services:

• Provide light touch/follow up guest services, including but not limited to, identification assistance, benefits assistance, assist in completing applications, scheduling appointments, providing and/or scheduling transportation, ordering prescription medication, and encouraging guest self-sufficiency.
• Work with Case Managers to ensure light touch services / check-ins are completed.
• Complete proper documentation of all services provided, including but not limited to, referrals, financial assistance, appointment and transportation scheduling, etc.
• Complete routine guest updates when necessary.
• Complete intakes with guests as needed when requested by supervisor.

Stewardship & Collaboration:

• Warmly welcome all volunteers, donors, and community members and assist with inquiries.
• Thank donors, volunteers, and partners for their contribution and complete and provide a donation receipt as applicable.
• Complete data entry accurately, regularly, and on-time as requested.
• Serve as point-person with community-based pharmacy.

Communication:

• Answer phone(s), respond to emails, provide information on services or transfer calls as needed.
• Check voice mail and return calls or delegate accordingly.
• Utilize walkie-talkies daily to communicate with team members on site at the Day Resource Center, and ensure your walkie-talkie is at the charge station prior to the end of your shift.
• Ensure the delivery of quality and appropriate services through participation in any team meetings, monthly staff meetings, and ongoing training / professional development opportunities.
• Maintain appropriate boundaries with guests and demonstrate sound judgement.
• Notify supervisor in case of any emergency / crisis and proceed as instructed.
• Interact with local emergency services as needed for guests in crisis.

Leadership Development:

• Enforce safety and behavior guidelines.
• Sort and stock donations. *
• Assign tasks and monitor work of community services workers and volunteers.
• Attend professional development opportunities / trainings as requested / required.
• Maintain up to date resource lists, including but not limited to, affordable housing, local community meals, and local food pantries.
• Maintain up to date employment and community announcements boards.
• Assume other duties as assigned by supervisor.

*May delegate these duties to a volunteer, student intern, or community service worker as appropriate.

SKILLS/KNOWLEDGE REQUIRED:

• Minimum high school diploma or GED.
• Valid Arkansas State Driver’s License.
• Proficiency in Microsoft Office (including Excel and Outlook), and ability to learn other programs as required.
• Strong communication skills, both oral and written.
• Ability to conduct one’s self in an assertive, professional manner, as well as exhibit professional boundaries.
• Ability to work well in a team environment.
• Ability to tolerate a challenging and fast paced environment.
• Working knowledge of addiction/mental illness and how it might impact guest behavior.
• Working knowledge of the issues surrounding homelessness and poverty.
• Knowledge of community resources.

PHYSICAL REQUIREMENTS/WORK ENVIORNMENT:

• Must be able to sit, stand or walk for extended periods.
• Must be able to lift up to 50 pounds and carry up to 10 pounds for short periods of time.
• Must be able to participate in physical activities throughout the facility, on the property, and / or community.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this position. It is not designed to contain, nor be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Job Type: Full-time

Pay: From $16.35 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $1 - $16