Housing Support Coordinator

Company Overview

7TH & Madison Extensions of Empowerment is a mission-driven organization committed to providing housing support, case management, and community-based services to individuals with developmental disabilities, behavioral health needs, and those experiencing or at risk of homelessness. We are a recognized Housing Support Provider and work closely with state and local agencies to improve housing outcomes for underserved populations.

Position Summary

7TH & Madison Extensions of Empowerment is seeking a compassionate, resourceful, and mission-driven Housing Support Coordinator to support individuals transitioning into and maintaining permanent housing. The ideal candidate will have a passion for serving underserved populations and will provide both pre-tenancy and tenancy-sustaining services using a Housing First approach.

Key Responsibilities:

General Duties:

• Build and maintain relationships with landlords
• Conduct home visits and provide case management to participants in permanent housing
• Assist individuals in finding and securing housing
• Identify housing funding sources and complete necessary applications
• Deliver housing-based education and credit counseling
• Link individuals to community resources, including mental and physical health services
• Help gather essential documentation and increase income opportunities
• Ensure participants are connected to services that enhance quality of life

Pre-Tenancy Services:

• Conduct housing-first assessments to identify strengths and obstacles
• Develop and monitor goal-oriented service plans
• Provide weekly (or more frequent) case management to support housing applications
• Assist with obtaining documentation required for housing applications
• Link clients with relevant services (mental health, substance use, etc.)
• Support clients in searching for affordable housing and navigating leasing
• Recruit landlords, work with housing authorities, and support move-ins

Tenancy Sustaining Services:

• Continue case management after housing placement
• Conduct regular home visits to support housing retention
• Assist with adjustment to independent living and address transitional challenges
• Provide monthly budgeting and credit repair sessions
• Support clients through annual recertification and income sustainability
• Help maintain benefits such as SNAP to prevent food insecurity
• Collaborate with mental health/substance abuse providers for coordinated care
• Participate in program and case management meetings

Required Qualifications:

• Must hold a Bachelor’s degree in a related field and have at least 1 year of experience providing housing navigation or case management services to vulnerable populations. Knowledge of supportive housing, tenancy services, or Medicaid-funded programs is a plus.
• Experience with underserved populations, including mental health and substance use
• Strong communication skills and cultural competence
• Proficiency in Google Suite, Microsoft Office, and HMIS
• Strong organizational and time management skills
• Ability to manage multiple projects and meet deadlines
• Motivational Interviewing and Trauma-Informed Care experience (plus)
• SOAR or crisis de-escalation certification (plus)
• Bilingual (English/Spanish) (plus)
• Valid driver’s license with clean record
• Ability to travel 50% (mileage reimbursement or company vehicle provided)
• Ability to lift up to 35 lbs

Record keeping & Compliance:

• Maintain thorough and accurate case files and data in Salesforce, HMIS, and internal systems
• Record intakes, service plans, and case notes in a timely manner
• Compile monthly reports and track client progress

Meetings & Representation:

• Attend meetings in Essex County as needed
• Participate in case conferences, staff meetings, and required trainings

Core Competencies:

• Communication Proficiency
• Attention to Detail
• Results-Driven & Proactive
• Team Collaboration
• Strong Note taking & Organizational Skills
• Ability to Multitask in a Fast-Paced Environment