What are the responsibilities and job description for the Lead position at 8108323?
The Store Lead in a cannabis dispensary is a key leadership role responsible for overseeing the day-to-day operations of the retail space. This position requires a combination of leadership, customer service skills, and a deep understanding of cannabis products and regulations. This role reports to the General Manager as is subject to change.
Key Responsibilities:
Customer Service:
- Ensure a positive and welcoming atmosphere for customers.
- Provide excellent customer service by addressing inquiries, offering product guidance, and resolving issues.
Sales and Upselling:
- Supervise and support budtenders in delivering effective sales strategies.
- Encourage upselling and cross-selling techniques to maximize sales and enhance the customer experience. '
Team Management:
- Assist in recruiting, training, and supervising a team of budtenders.
- Assist in developing and implementing staff schedules to ensure adequate coverage during peak hours as needed.
- Conduct regular performance reviews and provide constructive feedback.
Product Knowledge:
- Stay informed about cannabis strains, products, and industry trends.
- Train and educate staff on new products, usage methods, and customer preferences.
Inventory Oversight:
- Work closely with the Inventory Lead to monitor inventory levels and ensure accurate stocking.
- Assist in implementing inventory control procedures to prevent discrepancies and product shortages.
Compliance:
- Ensure adherence to local and state regulations governing the sale of cannabis.
- Oversee age verification procedures and maintain compliance with all legal requirements.
Operational Efficiency:
- Streamline operational processes to enhance efficiency and customer satisfaction.
- Address and resolve any operational issues promptly.
Store Presentation:
- Maintain a clean, organized, and visually appealing store environment.
- Oversee merchandising efforts to highlight featured products and promotions.
Security:
- Work with the GM to implement and maintain security protocols to prevent theft and ensure a safe environment for customers and staff.
- Investigate and address any security concerns or incidents.
Reporting and Analysis:
- Generate and analyze sales reports, customer feedback, and other relevant data as requested.
- Provide insights to dispensary management for continuous improvement.
