What are the responsibilities and job description for the Guest Relations Manager position at 814 Lanes & Games || Bites & Brews?
SUMMARY
814 Lanes and Games’ our Guest Relations Managers are involved with all aspects of the centers including bowling, arcade, attractions and food & beverage! As the GRM, you would be responsible for assisting the General Managers in the overall operation of the center including meeting or exceeding revenue and cost objectives, ensuring proper training of staff, and having guest service levels exceed guest expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
814 Lanes and Games’ our Guest Relations Managers are involved with all aspects of the centers including bowling, arcade, attractions and food & beverage! As the GRM, you would be responsible for assisting the General Managers in the overall operation of the center including meeting or exceeding revenue and cost objectives, ensuring proper training of staff, and having guest service levels exceed guest expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
include the following. Other duties may be assigned.
- Create an exciting and fun atmosphere to ensure a great experience for our guests and team
- Assisting with hiring, training, coaching, developing, scheduling, evaluating and disciplining team members.
- Understanding and accountability for adherence to core standards, HR policies, training, safety requirements, and recordkeeping.
- Gain understanding of P&L and achievement of all revenue category goals on the P&L while managing proper cash handling procedures, developing and implementing upselling techniques, and creating and enforcing proper transaction processes.
- Assist in achieving all labor goals on the P&L through appropriate staffing levels and scheduling needs based on individual center needs
- Developing and overseeing employee training on POS, service protocols, and operational standards.
- Opening and closing the center.
Knowledge, Skills, and Abilities:
- Customer Service experience
- Strong Communication and organizational skills.
- Ability to work holidays and weekends.
- Willingness to get ServSafe and RAMP certified.
- Proven operations background with exceptional leadership, communication, and time management skills.
Education/Requirements:
- High School Diploma or equivalent.
- 2 years of management experience is preferred.
- Retail experience is a plus.
- Background in the restaurant/hospitality industry is preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
- The employee must be able to handle high stress situations on a day to day basis.
- The employee must be able to make judgment decisions and communicate clearly.
- The employee is frequently required to walk and sit.
- The employee occasionally is required to stand and reach with hands and arms.
- Must have the ability to lift at least 25 lbs.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
- The noise level in the work environment is usually loud.
