Front Desk Receptionist/Floater

Job Overview
Capital Women's Care provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a dynamic team. Capital Women's Care is a 150 group of OB/GYNs located throughout Greater Washington, DC, Northern Virginia and Maryland. We are seeking a Front Desk Receptionist/Floater who strives to aid the practice by receiving patients, collecting information and payments, processing administrative tasks, and providing a range of other customer service duties both on the phone and in person.

Responsibilities

• Greet patients in a polite, prompt, professional, and helpful manner
• Check patients in and out
• Obtain relevant medical and demographic information at window
• Enter patient demographic and insurance information into computer system
• Collect copayments and/or deductible
• Verify insurance and eligibility
• Post daily charges
• Check referral status, obtain medical records, and prepare charts
• Answering multiple phone lines
• Schedule and confirm appointments
• As a Floater, cover Call Center duties, as necessary, answering phones, registering and (re)scheduling patients
• Perform other duties as assigned

Requirements

• High school diploma or GED required.
• 2 years of experience in a healthcare or clinical office setting, preferably in an OB/GYN setting.
• Strong knowledge of EHR and Microsoft software.
• Strong knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to speak to patients confidentially and compassionately.
• Ability to de-escalate unwanted situations.

Benefits:

• Health Insurance
• Vision Insurance
• Dental insurance
• Flexible spending account
• Health savings account
• Prescription Benefits
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Vacation, Sick and Personal day, Paid time off
• Paid holidays
• 401 (k)

Equal Opportunity Employment:

CWC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. If you are selected for further consideration, you will be subject to a background investigation and drug screening. Flu vaccination is a required condition of employment. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description has been approved by all levels of management.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person