What are the responsibilities and job description for the Account Manager position at 828 Logistics?
Job Description
Job Description
Description :
- Develop and grow relationships at multiple levels within client organizations
- Identify opportunities to expand business with current accounts
- Retain & grow a portfolio of customer accounts
- Act as a primary point of contact for customers, addressing needs and creating solutions
- Provide an exceptional customer experience with the support of 828’s best-in-class service delivery team
- Monitor and manage account performance, ensuring satisfactory performance to KPI’s & SLA’s
- Negotiate transactional and contractual pricing agreements with customers and carriers
- Manage service exceptions, communicate exceptions to customers & escalate issues internally as appropriate
- Stay apprised of industry trends and best practices to continuously improve service offerings
- Conduct business reviews & recommend strategies to drive growth and enhance customer satisfaction
Requirements : Qualifications :
Benefits :
