Returns Support Representative 7:00am - 3:30pm

Essential Job Duties:

• Direct phone contact with Vendors, Customer Service, Sales Representatives, Buyers, and Customers on issues related to customer returns.
• Work closely with Customer Service to resolve any discrepancies related to RMA receipts.
• Perform research related to return discrepancies when required.
• Work with vendors to obtain RMA numbers to return defective or RMA exception products.
• Develop working relationships with assigned vendors.
• Complete credit transactions on all RMAs in the system.
• Make disposition decisions on non-compliant returns.
• Communicate through email and/or verbally to Customers, Sales Representatives, and the Purchasing team on all products being returned to the customer due to non-compliance.
• Process all customer refusals in the warehouse and on the system.
• Process all misships for warehouse research and credit when applicable.
• Escalate to the Supplier team if vendors are not responsive to return requests.
• Manage Return Center processes for strategic customers.
• Perform other Return Center/Warehouse functions when needed.
• Meet service standards set forth by Return Center management on all assigned functions.
• Order packaging material from vendors.
• Transfer products into and out of Return Center warehouses accurately.
• Perform part setups in the system for alternative inventory programs.
• Scan products into and out of system locations accurately.
• Maintain inventory integrity in the return center warehouse.
• Other duties as assigned.
• Regular attendance is an essential function of the RMA Support Representative.

Safety Requirements:

• Demonstrates awareness and commitment to safe work practices
• Follows safety policies and procedures in performing duties
• Demonstrates responsibility for personal safety and that of others
• If required to operate equipment, does so in a safe manner and according with policies and procedures
• Promptly reports any defective equipment and unsafe working conditions
• Recognizes and addresses unsafe working conditions or practices
• Applies safe working practices in daily job duties

Experience

• • High school diploma/equivalent. • Basic computer skills • Distribution center experience • Basic knowledge of Microsoft Office products • SAP Experience • Ability to sit a computer terminal for long periods of time • Ability to work in a warehouse type environment • Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position. • Ability to travel 0-10% of the time. • Ability to lift 10 to 30 pounds