What are the responsibilities and job description for the Guest Services Representative - PM position at 8740G 1 N Main, LLC?
At Oshkosh Marriott Waterfront Hotel, evening shifts are reserved for busy check-ins, questions from travelers, and guests looking to relax. You'll be the go-to for problem-solving, billing updates, and keeping everything running smoothly! Whether it's a celebration weekend or a quick overnight stay - you'll ensure each guest feels taken care of from the moment they walk in.
Our team is growing and we are looking for someone who is quick on their feet, confident in handling the unexpected, and ready to execute the guest experience from start to finish.
What you'll bring to our team:
- A strong sense of ownership; you run the front desk and take pride in making wonderful guest interactions
- Confidence under pressure; you stay cool, collected, and solution-focused even when things get hectic
- Excellent judgement and problem solving skills; you think on your feet, make informed decisions, and know when to ask for support
- Clear, professional communication; you're polished and personable when talking to guests, teammates, or leadership
- Attention to detail; from guest billing to reporting, you double check your work and handle information responsibly
- Team first mindset; you're reliable, supportive, and ready to jump in wherever needed to keep the operation running smoothly
Why you'll love working for us:
- Marriott Hotel discounts
- Opportunities to grow and expand your career
- Recognition, appreciation, and a team that supports you
- Fun, flexible schedules
If you're someone who takes pride in creating great service, enjoys connecting with people, and wants to work for a team who values you - we'd love to hear from you. Whether you're starting your hospitality career or looking to grow, we've got a place for you here.
