What are the responsibilities and job description for the Customer Service Associate position at 8Loop Logistics Inc?
Join our thriving and innovative transportation and logistics company, a leader in the industry with offices, terminals, and warehouses nationwide, including our logistics headquarters in Ooltewah, TN. As part of our team, you'll enjoy exciting career growth opportunities while contributing to our mission of providing customers with reliable, efficient logistics solutions.
We are dedicated to developing our employees from day one, offering tailored career development opportunities. Along with competitive compensation, 401k options, and comprehensive health benefits, we prioritize your long-term success and well-being.
As a Customer Service Representative, you will play a key role in supporting our operations team by managing and scheduling appointments, tracking shipments, and ensuring smooth communication between drivers, customers, and internal teams. You’ll be instrumental in ensuring timely deliveries and helping us maintain strong relationships with customers and carriers.
- Schedule and coordinate appointments for pick-ups and deliveries.
- Communicate efficiently with customers, drivers, and internal teams to ensure timely and accurate shipments.
- Maintain detailed records of appointments, schedules, and communication logs.
- Track shipments and monitor progress, addressing potential issues promptly to ensure on-time deliveries.
- Collaborate with customer service and operations teams to resolve scheduling conflicts and delays.
- Provide clerical support to management, ensuring all scheduling processes are followed and well-documented.
- Assist in communicating with both domestic and international carriers to arrange appointments.
- Perform other administrative duties as required to support logistics operations.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Prior experience in customer service, clerical work, or scheduling in logistics or transportation, preferred.
- Ability to multitask and manage various scheduling responsibilities efficiently.
- Familiarity with logistics, transportation management systems (TMS), or other related tools is a plus.
- Exceptional organizational skills and attention to detail.
- Strong problem-solving skills and the ability to handle issues as they arise.
- Experience working in the transportation or logistics industry.
- Background in scheduling or administrative roles related to freight, shipping, or trucking operations.
Competitive Compensation & Benefits:
- Health, Dental, Vision, and Life Insurance coverage.
- Paid Time Off (PTO) and Paid Company Holidays.
- 401K & Retirement: Personalized retirement planning to help secure your future.
Work-Life Balance:
- Full-time, Monday through Friday, 8 AM to 5 PM schedule with occasional weekend work when needed.
This role offers an exciting opportunity to grow within a supportive and innovative company. If you're eager to take the next step in your career with a company that values hard work and success, we encourage you to apply today!
Submit your resume and cover letter to Nathan Fletcher at Nathan.Fletcher@8looplogistics.com.
For additional details, you may contact Nathan via LinkedIn, but please note that responses will be provided at his discretion.
- We are committed to fostering a diverse workforce and are an Equal Opportunity Employer. Reasonable accommodations will be provided to those with disabilities to ensure they can perform the essential functions of the role.
