Clinic Supervisor - Urgent Care - Hollins

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: All (United States of America) Primary Function/General Purpose of Position The Center Administrator assist in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment. Essential Job Functions Works primary shifts as clinical staff and/or front desk receptionist 50% of the time. Monitors clinic activity and patient flow to ensure efficient and effective patient care. Participates in promotion of positive culture and teamwork. Demonstrates excellence in care in all interactions, for both patients and internal teams. Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources. Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner. Maintains clinical and administrative skills to meet patient care and daily operational needs. Understands and adheres to the legal responsibilities and requirements within the role. Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager. Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc. Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions. Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic. Assists in evaluation of behaviors and disciplinary action of staff. Ensures employees are adequately trained to perform assigned duties safely and correctly. Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements. Ensures staff compliance with company policies and procedures and state and federal rules and regulations. Maintains proper inventory process and ordering to ensure adequate stock of supplies. Participates in meetings for regular touch base and for special project as needed. Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification BLS Basic Life Support (required within 90 days of hire) Maintain current licensure/certification if applicable (MA, ED Tech, ED Tech Advanced, LPN) (preferred) Education High School Diploma or GED (required) Work Experience 2 years experience in healthcare setting (required) 1 year experience in supervisory/leadership role (required) Training Electronic Health Record – EPIC, Docutap or Experity (preferred) Skills Strong oral, verbal and written communication skills Attention to detail Critical thinking, problem solving skills and ability to work independently Strong conflict resolution skills and communication with customers Evaluate employee performance and behaviors and escalate as necessary Basic computing skills Knowledge of billing operations including ICD-10 and CPT coding, medical terminology. Requires judgment in selection of alternative courses of action. Adapts standard principles to new or changed conditions. Requires listening skills to maintain cooperative associations. Bon Secours is an equal opportunity employer. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status. Department: Urgent Care Virginia - Hollins It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. Bon Secours is part of Bon Secours Mercy Health and is a not-for-profit Catholic health system sponsored by Bon Secours Ministries and founded by the Sisters of Bon Secours. With operations in Maryland, Virginia, South Carolina, Kentucky, Florida and New York, Bon Secours owns, manages, or joint ventures 20 hospitals and 27 post-acute care facilities or agencies including skilled nursing facilities, home care and hospice services, and assisted living facilities. Consistent with its commitment to alleviate human suffering, Bon Secours has developed more than 800 affordable housing units for low income families. Bon Secours has more than 24,000 employees and has been recognized as a Gallup Great Workplace for six consecutive years. The Mission of Bon Secours is to bring compassion to health care and to be Good Help to Those in Need, especially those who are poor and dying. For more information, visit www.BonSecours.com.