Patient Services Coordinator - Perrysburg Surgical Specialties

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Perrysburg, OH General Summary: Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting. Knowledge, Skills, and Abilities: High school graduate or G.E.D required. Medical Terminology, ICD-9 and CPT coding experience required. Computer/typing skills of at least 40 wpm. Medical secretary, medical assistant program graduate or medical office experience (minimum of one year) required. Legible handwriting. Must possess strong interpersonal and communication skills in order to interact effectively with patients and families, physicians and office staff. Must demonstrate sensitivity to the patient care situation. Working Conditions: Work is in a patient care environment. May experience mental strain due to fast paced environment and directions from multiple sources. Principal Duties and Responsibilities 1. Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer. 2. Performs initial telephone triage/screening with referral to appropriate medical professional. 3. Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance-appropriate. 4. Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit. 5. Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records. 6. Reviews visit data, determines appropriate ICD-9 code from physician documentation and verifies CPT code. Enters data into computer system. 7. Enters appropriate billing charges into computer; retrieves data and runs reports as necessary. 8. Performs some patient care duties. (see department addendum) 9. *Documents appropriate information in patient medical record. 10. *Manages office supply and inventory needs. 11. *Performs receptionist and file clerk duties, as well as, general office correspondence duties. 12. *May be required to float based on staffing needs. 13. *Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices. 14. Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners. 15.Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence. 16. * Is responsible for all other duties as assigned. * Indicates Non-Essential job functions. 17. Adheres to all standards and policies regarding safety/patient safety initiatives. 18. Provides service to all age groups. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit. Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program. Interprets information need to identify each patient’s requirements relative to his/her age-specific need: a. Neonate b. Pediatric c. Adolescent d. Adult e. Geriatric Mercy Health is an equal opportunity employer. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status. Department: Perrysburg Surgical Specialists - MPE Billing Company, LLC It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. Mercy Health is part of Bon Secours Mercy Health, one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017. The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit. For more information, visit www.mercy.com.

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