System Director, Clinical Services

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) SYSTEM DIRECTOR, CLINICAL SERVICES | Work From Home/Remote WFH/Remote anywhere in the US (Eastern/Central Time Zone Preferred) *We operate in the Eastern Time Zone* Reports to: System Chief Operating Officer, Medical Group Primary Function/General Purpose of Position The System Director, Clinical Services will lead system-wide clinical initiatives and projects in the Bon Secours Mercy Health medical group. They will direct planning, communication, implementation and tracking of clinical initiatives and projects and will be the primary responsible party for implementation, with support from system and market leadership. They will also be expected to engage with leadership of all levels across all markets and within the Home Office to align communications and accountabilities. Essential Job Functions Directs and leads efforts in identifying process improvement opportunities and implementing solutions for Environment of Care (e.g., Life Safety, Medications & Supplies, General Equipment, Hazardous Materials, Electrical Safety, General Safety, and Security) issues with the 600 physician practices across the medical group. Directs and leads efforts in identifying process improvement opportunities and implementing solutions for Infection Control (e.g., Sterilization, Waste, Clean Supplies, Janitorial Equipment, Staff Policy Knowledge, and Personal Protective Equipment) issues with the 600 physician practices across the medical group. Directs and leads efforts in identifying process improvement opportunities and implementing solutions for Medication Management (e.g., Medication Storage, Sample Medications, Wasting Medications, Crash Carts, Drug Prep) issues with the 600 physician practices across the medical group. Directs and leads efforts in identifying process improvement opportunities and implementing solutions for Patient Safety (e.g., Provision of Care, Record of Care, Patient Safety, Patient Rights, Confidentiality, Communication, Service) issues with the 600 physician practices across the medical group. Directs and leads efforts to drive Quality improvements within the medical group (e.g., medical groups strategies and performance relating to achievement of Board-approved key performance indicators, Primary 6) This will involve directing and leading a PTC sub-committee(s) that spans all markets and is focused on achievement of any strategic clinical services initiatives. On behalf of the system, serves as the medical group partner at the table with our clinically-integrated network to align influence our network quality goals with payers, and to speak to the medical group’s performance on these network goals. Oversees our site survey and site intervention process for above-referenced scope across the broad medical group geographical footprint. Given size of medical group, system director will need to identify champions on each market and employ scalable models (i.e. a “train the trainer” model). Closely collaborates with system nursing and quality leaders as well as the medical group Practice Transformation Council (PTC) to ensure alignment of clinical services strategies, priorities and initiatives across the medical group. Effectively communicate projected outcomes, timeframes, interdependencies and accountabilities to all parties. Licensing/Certification Current RN License in the state in which they are working or covered by compact (required) Education Bachelors, Business, Healthcare or related field (required) Masters, Business, Healthcare or related field (preferred) Work Experience 2 years' experience in leadership or management (required) 7 years' experience in clinical care in the healthcare industry (required) Training Epic (preferred) Skills Strong client service focus with ability to quickly analyze issue and identify solutions Proven ability to manage multiple streams of work Knowledge and experience with respect to technology Proficient in all Microsoft Office products Excellent written and verbal communication skills Strong presentation skills Client service focus Solution-focused leadership Bon Secours Mercy Health is an equal opportunity employer. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status. Department: SS Physician Services - Operations It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. For nearly 200 years, the historical founders of Bon Secours Mercy Health has been providing care to those in need. Today, the ministry is one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. This quality care is provided by more than 57,000 employees serving communities throughout Florida, Kentucky, Maryland, New York, Ohio, South Carolina and Virginia. The health care ministry provided care for patients more than 10.3 million times in 2017 through its network of more than 1,000 care sites. Consistent with its commitment to serve each patient with dignity, Bon Secours Mercy Health provides nearly $2 million per day in community benefit. The Mission of Bon Secours Mercy Health is to extend the compassionate ministry of Jesus by improving the health and well-being of its communities and bring good help to those in need, especially people who are poor, dying and underserved. For more information, visit www.bsmhealth.org.

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