Assistant Operations Manager

Operations Managers (OM) are Level 3 Uniformed Security Officers who oversee, schedule, and hold accountable 907 Tactical Security Group Armed and Unarmed Security Officers. AOM’s are trained in the use of non-lethal and lethal Use of Force depending on their security level and weapons certifications. AOM’s ensure that Security Guards/Officers are providing physical security as well as roving foot and/or vehicle patrols to regularly check Client property, and to deter and report crimes. Depending on the Client contract, AOM’s may lawfully assist officers and detain and arrest persons who commit crimes on Client property and work with local law enforcement in submitting reports and transferring custody of suspects who trespass or commit crimes while on Client property. AOM’s shall submit Daily SitReps, weekly Timesheets, and Incident Reports as necessary. AOM’s report to either the Regional Manager or Area Operations Manager.

Responsibilities and Duties

• Oversees static site officers and site supervisors for Anchorage area
• Assists in scheduling shifts for officers
• Resolves personnel conflicts and issues Performance Warnings and Reviews with approval from HR and Operations
• May assist in hiring interviews with approval of HR and Operations
• Conducts orientations with approval of HR and Operations
• Submits daily SitReps and concerns to Regional Manager/Area Operations Manager
• Directly oversees the following positions: Site Leads, Security Officers as necessary and/or with approval from Area Operations Manager
• Implements and enforces security policies, protocols, and procedures
• Assists with recruitment, training, and supervision of security officers and guards
• Attends meetings with other managers to determine operational needs
• Assists in planning and coordinating security operations for specific events
• Coordinates staff when responding to emergencies and alarms
• Reviews reports on incidents and breaches
• Investigates and resolves issues as directed by Area Operations Manager
• Creates reports for management on security status
• Through meetings, discussions and directives, ensures the security staff understand the goals and objectives for each client location
• May act as the Incident Inquiry Official, as directed by the Area Operations Manager, to conduct inquiries to establish the pertinent facts and circumstances surrounding incidents of security concern
• Works extended hours and days when necessary to cover a shift
• May give direction to a security team and oversee that the team meets its DAR and incident reporting requirements
• Builds and maintains positive business partnerships through proper representation of our Agency while on duty
• May coordinate departmental training with Regional Training Manager and Operations
• Represents the organization as necessary at the local level
• May assist with the completion of site audits of assignment instructions to ensure compliance with standards
• Establishes and maintains training plans and conducts quarterly training of the Company staff in cooperation with Regional Training Manager and Operations
• Maintains security standards and technologies according to Company policies
• Collects and maintains security incident data for trend analysis and recommends corrective action
• Leads realistic drills and exercises to gauge effectiveness of security operations
• Assists in evaluating staffing levels in accordance with business demand, forecasts, and budgetary guidelines in cooperation with Operations Department
• Assists in planning, development, and direction of staffing, supervision, training, and equitable treatment of all security Team Members
• Responsible for ensuring accuracy, thoroughness, and completion of all investigations
• Mentors and develops operational security staff
• Submits weekly SitReps to Regional Manager and/or Area Operations Manager
• Audits officer’s timekeeping to ensure shifts are covered as schedules
• Audits officer’s reports to ensure they are accurate, complete, and thorough

Qualifications

• High School Diploma or equivalent
• Minimum 21 years old
• Clean background with no criminal convictions
• Physical strength and fitness
• Clean cut appearance and grooming standards required
• Strict moral and ethical code of integrity and honesty
• Minimum five-years prior experience as a Security Officer
• Minimum one-year prior experience as a Supervisor
• Attention to detail
• Ability to operate security systems and emergency equipment
• Ability to safely operate company and emergency vehicles
• Advanced verbal and written communication skills
• Ability to work alone with limited supervision as well as to be a team player
• Ability to follow instructions from supervisors and to respect the Chain of Command
• Ability to solve problems as they arise
• Ability to react appropriately in stressful situations and to use De-escalation techniques
• Good understanding of legal guidelines for area security and public safety
• Ability to submit daily written reports
• Outstanding surveillance and observation skills
• Trained in First Aid/BLS and self-defense (training is also provided)
• Trained in legal Use of Force (training is also provided)
• Critical thinking and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills
• Ability to operate Microsoft Office products
• Proven experience as security manager or similar position
• Experience using relevant technology and equipment (i.e. TracTick, Silvertrac, Therms, etc.)
• Experience in reporting and emergency response planning
• Excellent knowledge of security protocols and procedures
• Solid understanding of statistical data analysis
• Working knowledge of MS Office
• Committed and reliable
• High school diploma - Further education in security administration or similar field will be an asset
• Experience in Business Administration
• Knowledge of general security practices
• Knowledge of State and Federal Laws for security field
• Crisis management skills
• Must have a clean driving record and valid US Drivers License
• Strong leadership skills and proven success
• Ability to support and motivate a 24/7/365 operation
• Excellent communication and interpersonal skills, including the ability to represent to the highest level the organization to businesses and groups across/outside the organization
• Ability to function under pressure and stressful emergency situations
• Capability to maintain a high degree of proficiency when driving, utilizing security related skills and techniques
• Experience protecting company classified and sensitive information with confidentiality
• Demonstrate leadership behaviors, including outstanding interpersonal, teambuilding, and ability to deliver results
• Must be a problem solver, able to balance competing priorities, and be able to manage through complexity and rapid change
• Ability to plan, prioritize, and schedule resources both in office and remotely
• Management and supervision of 25 or more personnel
• The ability to learn and grow
• Possesses a high sense of integrity
• Proven ability working collaboratively to gain cooperation from the various parties involved in order to successfully pursue security objectives
• Thorough knowledge and ability to use protective clothing or gear such as duty belts, defensive and offensive weapons systems, gloves, boots, masks, goggles, and other gear as necessary
• Experience in one field of military/law enforcement/industrial security/investigation/government relations is required