What are the responsibilities and job description for the Field Service Engineer - Mid to Eastern United States position at 923 FLSmidth Inc.?
Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.
We need your skills, curiosity and drive for change to fulfil our goal.
Together, we enable our customers to produce the materials needed for a better future.
Field Service Engineer – Onsite Technical Support
Your safety, health, and well-being, and that of your colleagues and customers, matters to us. We operate in heavy industries where safety is the priority. And this is why everyone is expected to stop any unsafe behavior – and why you can always count on our full support in doing so. Together, we are committed to a safe working environment for all of us.
Your responsibilities
- Can be located in Mid to Eastern United States.
- Remote position located in the United States.
- 3 years of experience repairing, operating, and maintaining process mining equipment.
- Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
- Provide customer support by phone, email and remote support.
- Work with sales and engineering departments to specify solutions for new systems and upgrades.
- Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement.
- Monitor customers and market for new opportunities and provide leads for the sales department.
- Work with other team members to create continuous improvement of products and services.
- Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations.
- Provide training and development support for other engineers in FLS.
- May be designated as super user or product specialist for specific products.
- Works with engineering and project management in transition of projects from engineering to commissioning phase. Gap analysis, risk analysis, scope of work and training requirements.
- Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements.
- Provide thorough and timely reporting of services provided and key issues to management and customers.
- Extensive contact with customers. Must be able to maintain positive customer relationships.
- Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments.
- Works independently on customers sites without direct supervision.
What you bring
What we offer
As an equal opportunity employer, FLS embraces diversity and equality by promoting an environment of inclusion.
