Operations Manager

Job Skills / Requirements The primary responsibility of the Operations Manager is to supervise the installation and service departments of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our experts primarily work with contractors, building owners, property managers and facilities directors to design and implement reliable life safety solutions.

In This Role, You Will

• Assist Sales in system design and requirements.
• Help to develop, promote and enforce operations policies and procedures for the branch.
• Responsible for supervision of Installation, Inventory, and Service Departments.
• Interview, hire, lead and evaluate staff
• Assist the Midwest Customer Service Department on troubleshooting any customer issues.
• Help train technicians on Monitoring Center and alarm technology.
• Provide regular Training opportunities to employees in order to meet the needs and requirements of the client and Midwest Alarm Services.
• Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
• Assist Service and Installation coordinators to properly follow up, schedule and complete work.
• All other reasonable duties as assigned by the Director of Operations specific to the operation of daily business functions.
• High School Diploma or GED is required. Technical training or degree in related field preferred.
• Must have 3-5 year of experience as a lead technician, manager or supervisor in the Fire Alarm Industry and solid knowledge of installation, design and repair of Fire Alarm Systems.
• Must be able to obtain specified licensure/certifications to perform work in the industry according to the rules and regulations prescribed by the state in which the branch operates.
• NICET II certification required.
• Must have a valid driver’s license and good driving record.
• Must have mathematical skills including the ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume along with the ability to apply concepts of basic algebra and geometry.
• Must have knowledge of fire and electrical codes to ensure safe and proper installation of alarm systems and devices.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Schedule:

• 8 hour shift

Experience:

• installation, design and repair of Fire Alarm Systems: 5 years (Required)
• lead technician, manager or supervisor @ Fire Alarm Industry: 5 years (Required)

Work Location: In person

Salary : $70,000 - $100,000