Project Services Manager

The Project Manager position is non-exempt for technical teams; i.e., calibration service teams, and exempt for non-technical teams; i.e., the Consulting and Commissioning teams. This position reports directly to the Team Manager or Director, depending upon the organizational structure for a specific team. Travel may be required up to 50% depending on project scope.

Expectations :

The Project Manager is responsible for ensuring client onsite regulatory requirements such as specific GMP gowning, safety training, and contractor training, are in compliance. Project services include calibrations, processing calibration documentation, travel reservations, coordinating third party services, scheduling, and maintaining PCI client / project files in accordance with company procedures.

The Project Manager is expected to facilitate and / or provide the mentoring process for assigned new hires. Where applicable, the Project Manager will have performance management and / or quality assurance responsibilities based on team / regional structure. Project Managers are also expected to effectively communicate with management and clients. They are expected to develop and report quality project metrics to management and clients on a routine basis including but not limited to financial, calibration, and labor metrics.

Project Managers provide implementation and management of onsite service delivery contracts, as well as initiate, research, and provide project development for new and existing PCI clients.

Responsibilities / Assignments :

• Independently manages PCI client project teams and provides high level technical expertise within projects.
• Proactively assess project safety concerns and ensure PCI team members are in compliance with any and all client and / or PCI site safety requirements.
• Provides resource planning and account management, as well as defines project objectives and requirements necessary to structure a project or activity.
• Plans, schedules, controls project activities, and engages in frequent communication to fulfill client objectives and requirements.
• Develops and drives integrated project plans; aligns project tactics with project strategy.
• Establishes, maintains, and leads high performance project teams by serving as the project advocate within the client organization.
• Leads risk management initiatives on the project and ensures risks have appropriate mitigation and contingency plans.
• Will be designated the “Account Manager” for specific clients. Account Managers are expected to be the prime contact for that client and to build relationships with key client personnel. Account Managers are also responsible for communicating to PCI management all relevant opportunities, organizational changes, risks, and trends related to their accounts.
• Identifies new opportunities for business at client sites to expand scope and / or make introductions for business development resources for new opportunities.
• Meets with Client contacts on a routine basis to deliver project related KPI's, solicit feedback, deliver proposals, renew POs and keep clients informed of all PCI's service offerings.
• Actively participates in at least one professional organization (i.e. ISPE, PDA, NCSL, or ASQ), thereby helping PCI carry out our mission of being recognized as an industry leader.
• Develops and delivers clear, high-valued, results-driven client service plans, scope, and consultative and technical service proposals.
• Setup and manages new projects including fixed price service delivery, resource schedules, change control, and budget forecasts
• Facilitates prospective client meetings and addresses issues / concerns related to projects.
• Develops and updates both client and PCI policies and procedures, understands and enforces government safety regulations and instrumentation / calibration principles and provides training and guidance to other associates.

Managing routine operational requirements, i.e. processing billing, approving time, PTO requests, training, etc.

Skills Required :

Experience & Education Required :

A four-year degree in Engineering, Life Sciences, or other related technical field (or equivalent military training) and five years of instrumentation experience in the pharmaceutical industry or the equivalent combination of the two. Strong customer service skills are required. Project management experience and / or certification are preferred.

PCI is proud to serve pharmaceutical, biotechnology, medical device, and clinical research industries nationwide by providing calibration, commissioning and consulting solutions. At PCI, calibrations are performed by highly technical, cGMP / GLP-trained personnel who are knowledgeable in quality guidelines enforced by the FDA, EPA and ISO / IEC 17025 : 2017. PCI is an FCX Performance Company and a Subsidiary of Applied Industrial Technologies (NYSE : AIT); a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry.

Founded in 1923, Applied® provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.