What are the responsibilities and job description for the Hotel Front Desk Agent position at 935 Ocean, a Beachside Inn?
Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, excellent problem solving skills and enjoy working in a team oriented environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Operate phone systems to answer incoming calls and transfer to appropriate departments or individuals
- Assist with reservations and room assignments
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel staff to ensure guest satisfaction
-Maintain retail sales area
-Assist with light maintenance or housekeeping if needed
Qualifications:
- Previous experience in guest relations, front desk, or customer service is preferred
- Excellent communication skills, both verbal and written
- Proficient in operating phone systems with proper phone etiquette
- Strong organizational skills with attention to detail
- Knowledge of hospitality management principles is a plus
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Fluent in multiple languages is an advantage
- Must have a positive attitude and be a team player
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent. We have multiple openings for a variety of shifts.
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Relocate:
- Hampton, NH 03842: Relocate before starting work (Required)
Work Location: In person
Salary : $20