What are the responsibilities and job description for the EVSS Help Desk Service Manager position at 9th Way Insignia?
9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https : / / 9thwayinsignia.com / .
Project Introduction
Way Insignia is looking for a Help Desk Service Manager for an exciting project supporting the VA (Veterans Affairs). The project supports the Implementation of the Veterans Self Service Portal and enables the Department of Veterans Affairs (VA).
Professional Level
A Manager at 9th Way Insignia
accomplishes
department
objectives
by managing staff and processes and evaluating department activities. A Manager
is responsible for
planning,
directing
and overseeing the operations and fiscal health of a unit, division, or department. Managers
require
skills and qualifications such as exceptional leadership,
communication
and interpersonal skills.
Responsibilities
- Provide technical support to ensure problem ownership and end-user satisfaction.
- Work with MS Dynamics, ServiceNow, Jira, MS Office and SharePoint as well as custom developed applications
- Open, track and close trouble tickets assigned daily, and track activities.
- Interfacing with many levels of VA Staff.
- Work normal business hours M-F, with off-hours support required to complete high-priority tickets
- Work and meet with VA Leadership
- Provide Weekly Metrics to Leadership
- Lead Help Desk Meetings with VA Teams
- Support Congressional Tickets
- Manage team to stay within SLA Requirements
- Work with Insignia Management to provide monthly reporting
Requirements
Salary Range
125,000
125,000 USD
9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Clearance / Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.
Legal
We're an equal employment opportunity / affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. hr@9th-way.com.
Salary : $125,000
