Senior IT Support Specialist

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at

Project Introduction

9th Way Insignia is looking for a Senior IT Support Specialist to join our team supporting the Department of Transportation's Enterprise IT Shared Services program. The team supports the Office of the Chief Information Officer in developing and implementing an enterprise IT infrastructure and common operating environment across DOT.

Professional Level

The Senior IT Support Specialist aligns with the Level 3 Senior Consultant professional level. A Senior Consultant completes tasks and projects of moderate scope and complexity. A Senior Consultant exercises the best judgement and problem-solving skills within defined guidelines and practices to determine appropriate action to execute assignments. Senior Consultant will also provide guidance and/or lead on tasks/projects.

Location

Work is performed onsite at 1200 New Jersey Avenue SE, Washington, DC 20590

Responsibilities

• Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.
• Updates status of queued service requests with the IT service management system.
• Meet aggressive timelines in a very fast-paced environment.
• Multitask between hardware and software solutions.
• Remote and deskside experience troubleshooting hardware and software issues.

Requirements

• 7 years of experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• High School Diploma. Degree may be substituted with 6 additional years of related experience.
• Experience with hardware and software diagnostics, mobile device deployment, recovery and troubleshooting.
• Familiarity with ServiceNow
• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC

Salary Range

$75,272 - $80,000 USD

9thWay Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Clearance/Background Investigation
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Benefits
Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.

Legal
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. .

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