What are the responsibilities and job description for the Call Center Representative position at A#1 Air?
Overview
Culture, growth, opportunity, team work and a positive atmosphere, we are A#1 Air!
We're looking for positive, self-motivated, experienced Call Center Representative to join A #1 Air. An A #1 Air Call Center Representative is an integral part of the company that is the front-line customer experience.
Benefits:
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Job Summary:
Call Center Representatives will receive inbound calls, place out bound calls to offer services, answer customer questions and assist customers with the various needs.
Job Responsibilities:
- Ability to speak and maintain professionalism to customers, team members, and vendors.
- Self-motivated with good grammar and a professional phone presence.
- Ability to manage stress, difficult or emotional customer situations.
- Ability to work a flexible schedule and maintain attendance based on business needs.
- Works well in group problem solving situations.
- Ability to work in a fast-paced environment, multitasking while completing daily goals.
- Responds promptly to customer service requests and assists with all customers’ questions and concerns.
- Contribute to building a positive team spirit and puts success of team above personal interests.
- Self-motivated with good grammar and a professional phone presence.
- Responsible for answering inbound and placing outbound calls.
- Complete and receive calls using call taking features and scripts given in training.
Job Qualifications:
- High school diploma or GED
- Time management skills
- Basic software understanding
- Self-motivation
- Computer/Typing skills
- Service Titan (preferred)
Why A #1 Air:
A #1 Air an Equal Opportunity Employer
For over 30 years, A#1 Air has been the leading and most trusted air conditioning and heating service provider in Dallas, Fort Worth Metroplex. This has resulted in a customer base of 85,000 that increases by the day! We are now a proven provider for plumbing, & electric services as well. A# 1 Air's reputation for quality workmanship, excellent service, and dedication to our customers and employees has placed us in the top ten Best Companies to work in Texas 3 years in a row!
