What are the responsibilities and job description for the Back Office Assistant position at A-1 Appliance Repair?
Our company is currently looking to fill a position for an Administrative Office Assistant to help manage the day-to-day administrative aspects of running the business. The successful applicant will have a positive attitude, a desire to work as efficiently as possible, and excellent client-facing communication skills. If you have worked in a fast-paced office in the past and you enjoy establishing your own organizational systems, we’re excited to talk with you. We’re looking for someone who can operate independently with little supervision and who can manage multiple tasks at once without becoming overwhelmed.
Job Duties: Answering phone calls from customers and vendors; Transcribing customer information from our vendors into our dispatch system; Confirming customer appointments; Working with the parts department to track and confirm part deliveries; Answering customer inquiry calls and reaching out to customers as needed to provide a job status update; Working with our Vendors to supply great customer service to our customers; Forwards information by receiving and distributing communications; collecting and mailing correspondence; reviewing service calls on a daily basis and entering requested parts into a database; invoice for completed service jobs; copying information; design and maintain filing and storage systems in the office; maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipts; stocking items; answering questions from technicians and other co-workers; forwarding messages; confirming customer orders; keeping customers informed of order status; create, edit, and update spreadsheets; updating job knowledge by participating in educational opportunities; enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and any other duties assigned by the general manager.
Skills and Qualifications: Office Experience - Proficient in the use of Microsoft Office as well as Dropbox, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills
This position is a 40 hour/week position Monday-Friday 8:00am - 4:30pm. This position offers 8 paid holidays per year, two paid 15 minute work breaks per day and a 30 minute lunch break. After an initial 6 month probationary period has been completed, 5 paid vacation days and 3 personal days will be available.
Job Type: Full-time
Pay: $15.50 - $18.50 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $16 - $19
