What are the responsibilities and job description for the Service Advisor position at A-1 Auto Center, LLC?
We now have great opportunity for customer-driven Service Advisor and we are especially interested if you have previous automotive experience.
Duties and Responsibilities:
- Answer questions from customers
- Use their knowledge to understand the client’s needs and explain the services and process of the automotive center
- Schedule appointments
- Process work orders
- Monitor delivery
- Handle customer complaints
- Build and maintain positive relationships with customers are of the utmost importance
- Interact with customer
- Listen to their questions and concerns and provide timely responses
- Educate clients about the company’s products, services and offers
- Schedule appointments, take orders, monitor service progress
- Calculate charges and process payments
- Able to type with correct spelling, grammar, and punctuation
- Able to use a variety of computer programs (knowledge of Mitchell Shop Management System a PLUS)
- Able to multi-task
- Review customer accounts and report changes to internal staff
- Record customer details and transactions
- Serve as a link between customers and different departments in the organization
A-1 offers:
- 5 day work week
- NO Saturdays or Sundays; our employees make great pay without cutting into family or personal time
- Modern shop
- Well-maintained equipment
- All the latest software, Wi-Fi and/or computer terminals in our facility
- Professional Techs who respect our advisors
- Our customers trust our facility so we always have plenty of good tickets year-round
Our benefits include:
- Life Insurance
- Disability Coverage
- Simple retirement plan with 2% match!
- Paid Vacation
- Paid Holidays
- Paid Sick Days
- Provided Uniforms
- Employee Purchase Plan
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Experience:
- Service writing: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $20