What are the responsibilities and job description for the Customer Service position at A-1 Express Rental Center, Inc?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers. Your primary responsibilities will include answering phones, and helping our customers. The ideal candidate will possess strong communication skills.
Responsibilities
- Respond to customer inquiries via phone, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound calling to follow up on customer concerns or feedback.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to resolve complex issues and improve overall service quality.
- Assist with cash handling duties as required, ensuring accuracy in transactions.
- Continuously seek opportunities to enhance the customer experience through proactive communication and problem-solving.
Requirements
- Proficient in using computer systems and software for data entry and communication.
- Strong typing skills with attention to detail for accurate record keeping.
- Excellent verbal and written communication skills to effectively engage with clients.
- Ability to work in a fast-paced environment while maintaining professionalism under pressure.
- A positive attitude with a commitment to providing high-quality client services.
If you are passionate about helping others and thrive in a dynamic work environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative!
Job Types: Full-time, Seasonal
Pay: $15.06 - $18.00 per hour
Expected hours: 32 – 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $15 - $18
