What are the responsibilities and job description for the Room Attendant/Housekeeper position at A-1 Hospitality Group?
POSITION SUMMARY:
This position as a Housekeeper and Laundry Attendant requires attention to detail, efficient cleaning ability, problem solving, multitasking, speed and organization. This is a position is within a fast pace and team-oriented workplace environment. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Proficiently clean all assigned guest rooms.
- Stock housekeeping carts.
- Replace guest amenities and supplies in rooms.
- Make beds and fold sheets up to company standards.
- Remove trash, dirty linens and room service items.
- Assist guests promptly and accurately with questions, complaints or requests.
- Provide friendly and courteous service to hotel guests.
- Update status of guest rooms using hotel provided methods.
- Complete daily checklists.
- Quickly and efficiently clean and fold laundry; deliver to storage areas.
- Prepare and organize laundry area and linen storage, clean laundry area and linen storage.
- Assist with hotel events when in need to assure guest satisfaction.
- Respect guest privacy and security by using hotel protocol when entering guest rooms.
- Be proficient with property security, key control procedures, as well as fire, flood and weather- related safety procedures.
- Maintain cleanliness of all assigned areas.
- Maintain confidentiality of proprietary information; protect company assets.
- Report any lost and found items to proper staff using hotel protocol.
- Communicate accurate information to other departments such as workorders, room status, guest service requirements, etc.
- Frequent contact with hotel guests and employees.
- Complete any hotel related task requested by direct manager or General manager.
SCHEDULE REQUIREMENTS:
The best candidates will need to have flexible availability to work shifts that vary. This position includes working day shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays.
EDUCATION / TRAINING / SKILLS / EXPERIENCE MINIMUM REQUIREMENTS:
- High School Diploma or Equivalent
- 1 Year of Hotel Housekeeping Experience.
- Excellent Attention to Detail: Ability to clean rooms quickly and in quality detail.
- Teamwork: Ability to work efficiently and unified with co-workers and other departments.
- Attendance/Punctuality: Is consistently at work and on time.
- Problem Solving: Efficiently identifies and resolves problems with the most reasonable solution.
- Customer Service: Responds promptly to customer needs; responds to requests for assistance.
- Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment free environment.
- Professionalism: Follows policies and procedures including but not limited to, dress code policies; courteous and respectful verbiage; respect for others including guests and co-workers.
- Adaptability: Adapts frequent changes, delays, or unexpected events.
- Dependability: Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan; meets productivity standards.
- Initiative: Asks for and offers help when needed.
- Planning/Organizing: Prioritizes and plans work activities; uses time efficiently.
- Quality Focused: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
- Safety & Security Focused: Observes safety and security procedure; reports potentially unsafe conditions; Uses equipment and materials properly.
Benefits:
- Hotel Discounts
- Sick Pay
ESSENTIAL PHYSICAL FUNCTIONS:
Must be able to walk, stand and bend for extended periods of time. Must be physically able to grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each; 50 pounds or more with assistance; maneuver housekeeping carts which can weigh up to 110 pounds.
