What are the responsibilities and job description for the Experienced Plumbing Dispatcher position at A-1 Total Service Plumbing?
Dispatch Position - La Habra CA
Job Opportunity:
Experienced Plumbing Dispatcher with ServiceTitan Expertise Are you an experienced plumbing dispatcher with a keen understanding of ServiceTitan? Are you ready to join a dynamic team that values your skills and offers opportunities for growth? We're seeking a talented Plumbing Dispatcher to join our team and play a pivotal role in coordinating our plumbing operations using the ServiceTitan platform. Position: Dispatcher Location: La Habra Company: A-1 Total Service Plumbing About Us: A-1 Total Service Plumbing is a reputable and rapidly growing plumbing services company that prides itself on delivering top-notch customer experiences and high-quality plumbing solutions. We believe in fostering a collaborative and supportive work environment where each team member's contribution is recognized and valued.
Responsibilities:
● Efficiently schedule and dispatch plumbing technicians to service calls using the ServiceTitan platform.
● Prioritize and manage incoming service requests, ensuring prompt response and resolution.
● Communicate effectively with customers to provide accurate arrival times and updates on service appointments.
● Collaborate with the plumbing team to optimize scheduling and resource allocation.
● Maintain accurate records, technician assignments, and job details in ServiceTitan.
● Handle customer inquiries, provide information about services, and address concerns professionally.
● Monitor and manage technician workloads to ensure efficient utilization of customer service.
● Continuously improve dispatching processes to enhance overall efficiency and customer satisfaction.
Requirements:
● Proven experience as a plumbing dispatcher, with a strong background in using the ServiceTitan platform.
● In-depth knowledge of plumbing systems, terminology, and common issues.
● Excellent communication and customer service skills.
● Strong organizational and multitasking abilities, with a sharp attention to detail.
● Ability to work under pressure and in a fast-paced environment.
● Familiarity with plumbing parts and equipment is a plus.
● Prior experience in a similar role within the plumbing industry is highly desirable.
Why Join Us:
● Competitive compensation package $18-$22 benefits.
● Opportunity to work with a passionate team in a collaborative environment.
● Chance to contribute to the growth of a forward-thinking plumbing company.
● Recognition and rewards for your hard work and dedication. If you are an experienced plumbing dispatcher with expertise in using ServiceTitan, and you're ready to take your career to the next level with a company that values your skills, we want to hear from you!
Salary : $18 - $22
