What are the responsibilities and job description for the Customer Service Rep position at A & A Emergency Road Services?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Conduct outbound calling to follow up on customer concerns or feedback.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Communicate effectively with clients through various channels, including phone, email, and chat.
- Analyze customer information to identify trends and improve service delivery.
- Collaborate with team members to enhance client services and streamline processes.
- Maintain a professional demeanor while managing multiple tasks in a fast-paced environment.
Skills
- Proficient in data entry with attention to detail.
- Strong command of the English language, both written and verbal.
- Ability to analyze information and provide solutions effectively.
- Excellent communication skills to interact with clients professionally.
- Experience in customer service or call center environments is preferred.
- Familiarity with computerized systems for managing client interactions.
- Ability to work collaboratively within a team while maintaining individual accountability.
Join us in delivering exceptional service and making a difference for our customers!
Job Type: Full-time
Pay: $20.98 - $22.59 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $23
