What are the responsibilities and job description for the Front Desk Associate position at A & A Emergency Road Services?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations.
- Conduct night audits as required to ensure all transactions are processed correctly.
- Address guest complaints or concerns promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone etiquette to manage incoming calls and reservations effectively.
- Assist in managing the front desk area to maintain cleanliness and organization.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Familiarity with hotel management systems is a plus.
- Strong interpersonal skills with the ability to build rapport with guests.
- Excellent phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A passion for providing outstanding guest services in a fast-paced environment.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $18.73 - $20.55 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $21
