What are the responsibilities and job description for the Packer/Customer Service position at A & A Emergency Road Services?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues promptly will be essential in ensuring customer satisfaction and loyalty.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, modifications, and cancellations.
- Resolve customer complaints by identifying the issue and providing appropriate solutions.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with other departments to address customer needs effectively.
- Stay updated on product knowledge and company policies to provide informed assistance.
Skills
- Excellent verbal and written communication skills are essential for effective interaction with customers.
- Strong problem-solving abilities to identify issues and propose solutions efficiently.
- Proficiency in using customer service software and tools for tracking inquiries and resolutions.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong attention to detail to ensure accurate information is provided to customers.
- A team-oriented mindset with the ability to collaborate effectively with colleagues across departments.
Join us in delivering outstanding service that makes a difference in our customers' experiences!
Job Type: Full-time
Pay: $18.97 - $21.58 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Supplemental Pay:
- Signing bonus
Work Location: In person
Salary : $19 - $22
