Inbound Customer Service Representative

A Advanced Septic and Construction Services

Pay: $19.00 - $26.00 per hour

Job Type: Full-Time

Job Overview

A Advanced Septic and Construction Services is seeking a dedicated Inbound Customer Service Representative to join our team. This role is vital in providing exceptional customer support, addressing inquiries, resolving issues, and ensuring a seamless service experience.

The ideal candidate has extensive experience in service-based industries (Septic, Sewer, Plumbing, HVAC), is a self-starter, and thrives in a fast-paced environment. We are looking for someone who is reliable, customer-focused, and passionate about delivering top-tier service with every interaction.

Responsibilities

• Respond promptly to inbound customer inquiries via phone, email, and chat.
• Utilize industry knowledge to provide accurate information on services and solutions.
• Maintain professional and courteous phone etiquette when assisting customers.
• Analyze customer needs and provide effective solutions.
• Accurately document customer interactions and update records in our system.
• Meet service response time and close rate goals daily.
• Conduct outbound follow-ups as needed to ensure customer satisfaction.
• Assist in sales efforts by recommending relevant services when appropriate.
• Maintain organized and accurate data entry within our dispatch system.

Qualifications

Required:

• 5 years of experience in a high-volume, fast-paced call center in the Septic, Sewer, Plumbing, HVAC, or related industries.
• Strong phone etiquette, communication, and customer service skills.
• Experience with computer-based dispatch programs (ServiceTitan preferred).
• Excellent typing and data entry skills with keen attention to detail.
• Ability to analyze customer requests and provide effective solutions.
• Highly organized, detail-oriented, and able to multitask.
• Self-motivated with the ability to work independently and within a team.
• Proven ability to deliver exceptional, world-class customer service.
• Strong written and verbal communication skills for customer and team interactions.
• Availability for a rotating on-call shift after training.

Preferred:

• ServiceTitan experience.
• Multilingual candidates are encouraged to apply.

Key Responsibilities

• Handle incoming and outgoing calls with professionalism and efficiency.
• Accurately book service calls and determine appropriate charges.
• Process customer payments, deposits, and billing arrangements.
• Perform cross-training in related roles to support team operations.
• Assist with sales and service recommendations when appropriate.

Benefits Package

• Company-paid medical coverage for employees ($20 bi-weekly contribution).
• Dental Insurance Supplemental Available (After 3 months)
• Vision Insurance Supplemental Available (After 3 months)
• Company-paid $25,000 life insurance policy.
• Supplemental life insurance options through Principal Colonial.
• 401(k) with 4% company match.
• Annual PTO balance (sick & vacation frontloaded).
• Aflac supplemental insurance (short- & long-term disability, critical illness, accident coverage, etc.).
• Pet insurance (available through United Healthcare).
• Professional development opportunities.
• Referral bonus program.
• Employee discount program.
• 6 paid holidays (after 6 months of employment).
• Veterans and active military receive Veterans Day as an additional paid holiday (after 6 months).

Join Our Team!

If you're looking for a rewarding career with a strong, customer-focused company, apply today and become part of our growing team!

Experience:

• Computer skills: 5 years (Required)
• Service Titan: 1 year (Preferred)
• Dispatching: 1 year (Preferred)
• A fast-paced, high-volume call center: 5 years (Preferred)
• Septic, Sewer, Plumbing, and/or HVAC Industry: 1 year (Preferred)