Information Technology Specialist

Description

Information Technology Specialist

POSITION SUMMARY:

The Information Technology Specialist will oversee the daily technical operations, manage in-house data, provide usernames and passwords for systems, manage the company website, manage and troubleshoot our CRM database (ServiceTitan), and maintain critical IT systems (including printers, computers, network switches, access points, and telecom systems). The role ensures that the infrastructure is secure, efficient, and reliable. The IT Specialist will leverage proven communication, analytical, and problem-solving skills to address system issues, optimize IT investments, and delegate tasks or utilize outside resources when necessary.

Our Ideal Candidate:

You are a tech-savvy professional with a passion for technology. You excel at troubleshooting, maintaining systems, and ensuring smooth operations behind the scenes. Your strong organizational skills, attention to detail, and ability to communicate complex IT concepts to both technical and non-technical staff make you an invaluable resource. You're adaptable and able to manage the fast-paced nature of our industry while supporting A Advanced Septic and Construction Services’ mission. Your customer-centric attitude means you're always ready to assist with troubleshooting, staff training, or innovating solutions to improve operations.

Job Type: Full-Time
Pay: $80,000 - $95,000 (DOE)

Hours:      Monday – Friday (Day Shift)

On-call as needed

Work Location: On-Site – Auburn, WA 98001

DUTIES AND RESPONSIBILITIES

Key Responsibilities:

• Perform duties and responsibilities for entities under our brand

Information Technology (IT):

• Manage and optimize the organization’s IT infrastructure, ensuring seamless operations across departments
• Partner with offsite IT Team to safeguard data and systems through cutting-edge cybersecurity measures
• Support organizational initiatives through the development and implementation of IT strategies and solutions

CRM Management:

• Maintain and expand CRM capabilities to support operational needs and strategic goals
• Serve as the primary advisor for CRM integration into new projects or initiatives
• Develop standards and best practices for CRM data management and usage organization wide

Website Management:

• Oversee all aspects of website functionality, ensuring alignment with the organization’s mission and accessibility for users
• Collaborate and partner with offsite IT management teams to co-manage website updates, including content, features, and integrations
• Monitor online analytics to assess website performance and recommend improvements
• Act as a liaison between stakeholders and web development teams for updates or redesigns

Application Management:

• Oversee the implementation, integration, and maintenance of organizational applications
• Manage application performance, updates, and security patches for usability and efficiency
• Collaborate with departments to select and deploy applications that meet operational needs
• Provide technical support and training to ensure proper application use and adoption

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• Comprehensive understanding of IT systems, networks, and cybersecurity
• Advanced knowledge of GIS and CRM software (e.g., Service Titan)
• Strong knowledge of application lifecycle management, including implementation and maintenance
• Understanding of IT best practices, disaster recovery strategies, and compliance standards

Skills:

• Proficiency in IT infrastructure management and troubleshooting
• Strong project management skills to oversee multiple technology initiatives
• Advanced problem-solving skills to resolve complex technical challenges
• Excellent communication and interpersonal skills for training and collaboration
• Proficiency in data analytics and reporting for informed decision-making

Abilities:

• Ability to design and implement technology strategies aligned with organizational goals
• Manage IT, CRM, and digital initiatives in a high-pressure environment
• Stay up to date with emerging technologies and integrate them effectively
• Prioritize tasks and manage time effectively across multiple projects
• Assign usernames and passwords for all platforms and systems
• Perform tasks for multiple entities under the company’s direction

MINIMUM QUALIFICATION REQUIREMENTS:

Education:

• Bachelor’s degree in Information Technology, Computer Science, GIS, or a related field (required)

Experience:

• 3-5 years of IT management experience, including familiarity with GIS, website management, and application management

Skills and Competencies:

• In-depth knowledge of IT infrastructure, networking, and cybersecurity
• CRM Management
• ServiceTitan (Must obtain or possess ServiceTitan Administrator Certificate within 6 months)
• Microsoft Office 365
• Telecom systems
• Verizon Upkeep and Verizon Reveal
• In-House Data Management
• QuickBooks
• Server troubleshooting
• Proficiency in CRM software (e.g., ServiceTitan)
• Proficiency in database management
• Demonstrated ability to manage applications and websites
• Strong leadership, communication, and organizational skills

Preferred Certifications:

• CompTIA Network or Security
• Microsoft Fundamentals
• Certified Information Systems Security Professional (CISSP)
• CISCO
• CRM

Job Type: Full-Time
Pay: $80,000 - $95,000 (DOE)

Work Location: In-Person – Auburn, WA 98001

Benefits Package Includes:

• Medical Plans (Starting at $20.00 bi-weekly employee contribution)
• Dental Insurance – Supplemental Available (After 3 months)
• Vision Insurance – Supplemental Available (After 3 months)
• Company Paid $25,000 Life Insurance
• Supplemental Life Insurance – Principal Colonial
• 401K - 4% Company Match
• Annual PTO Balance (Sick/Vacation) – Frontloaded
• Supplemental Aflac Insurance
• Pet Insurance – Supplemental Available through United Healthcare
• Aflac Supplemental Insurance (Short- & Long-Term Disability, Critical Illness, Accident, etc.)
• Professional Development Opportunities
• Retirement Plan
• Referral Bonus Program
• Employee Discount Program
• 6 Paid Holidays (After 6 months of employment)
• As a token of our gratitude, Veterans and Active Military Members Receive Veterans Day as an Additional Paid Holiday (After 6 months of employment)

Qualifications

See job description

Salary : $80,000 - $95,000