What are the responsibilities and job description for the Customer Service / Inside Sales - Bilingual English/Spanish position at A. Allbright, Inc.?
Instructions for Applying
After applying online, send a follow-up email with the following:
- Send a brief (not to exceed 2-min) video explaining why you’re a great fit for the position.
- Use the subject line: Painting Happiness
- Send to: apply@ALLBRiGHTpainting.com
- Note: Applications without a video will not be considered.
About ALLBRiGHT:
ALLBRiGHT Painting has been transforming properties and elevating lives for over 39 years. Founded by Josh Abramson when he was only 21-years-old by advertising for work hanging wood signs on telephone poles with a deep passion for teamwork, and customer service, we’ve grown into a company that values transparency, urgency, and continuous improvement. Our work goes beyond painting—to change lives by caring more, working smarter, and delivering excellence with integrity.
Our Core Values:
- Team First: A ‘We Not Me’ attitude—because we’re stronger together.
- Always Transparent: Honesty and integrity in everything we do.
- Growth & Accountability: We ask, “Is this the best I/we can do?” and strive to improve daily.
- Speed to Execution: Fast, focused, and diligent—because first wins.
- Caring More: Unreasonable in our hospitality to clients, employees, our community, and our trade.
Position Overview
Main Responsibilities:
Client Advocate:
- Schedule estimates and help sell appointments.
- Answer calls, distribute messages, and follow up.
- Provide outstanding customer service.
Office Support:
- Data entry, filing, mail processing, and supply management.
- Assist in organizing office operations.
Sales Support:
- Follow up with potential customers.
- Sell additional work orders.
Operations Support:
- Assist in problem-solving and customer service solutions.
- Document and communicate customer issues.
Executive Assistance:
- Research and prepare information for leadership.
- Assist with marketing materials, printing, and design.
Ideal Candidate Profile
You’ll thrive in this role if you:
- Can identify qualified vs. unqualified leads.
- Learn industry terms quickly.
- Understand local geography to schedule efficiently.
- Manage time effectively.
- Leverage technology to work smarter.
- Educate, support, and protect customers and team members.
- Are a team player with a collaborative mindset.
Qualifications & Requirements
Skills & Experience:
- Background in customer service or construction/trades industry preferred.
- Basic proficiency in Outlook, Excel, and Google Maps.
- CRM experience (HubSpot preferred).
- Residential sales experience a plus.
- Strong organization and time management skills.
- Professional communication and appearance.
Key Traits for Success:
- Self-motivated, positive attitude.
- Sense of urgency and deadline-driven.
- Strong emotional intelligence.
- Curious, coachable, and eager to learn.
- Hardworking, smart, and humble.
Additional Requirements:
- High school diploma required; some college preferred.
- Bilingual (English/Spanish) preferred.
- Authorized to work in the U.S.
- Must pass a background check and drug test.
Why Join ALLBRiGHT?
- A company built on integrity and teamwork.
- A supportive, family-oriented culture.
- Competitive benefits: Medical, Dental, Vision, 401(k), PTO.
- Opportunities for personal and professional growth.
Benefits:
- 401(k) Plan
- Dental, Health, and Vision Insurance
- Paid Time Off
Work Details:
- Shift: 8-hour shift
- Location: In-person in Valencia, CA 91355 (must commute or relocate before starting)
- Experience: 1 year in customer service (preferred)
