Field Installation Technician

About Company:

A&D Technology was founded in 2005 as an American subsidiary of A&D Company, Ltd., a global testing and measurement equipment manufacturer with headquarters in Tokyo, Japan. The goal was to bring A&D Company’s testing and measurement expertise into the automotive engine and powertrain development market. A&D Technology is headquartered in Ann Arbor, MI, and is a global provider of automotive, battery, and eMobility testing and development solutions for simulation, control, automation, calibration, prototyping, analysis, and lab management. Our software and hardware testing solutions include BMS/Motor/Engine HILS Systems, Tire & Emissions Testing Equipment, Vehicle Measurement Systems, Combustion Analysis, Dynos and Controllers, and more!

Life at A&D is a laid back business casual environment. We want people who work at A&D to enjoy the company of others and collaborate in their roles. We believe strongly in the principle of “honmono” and try to incorporate these characteristics into our daily work life. We want a good company culture and people that believe in enjoying their workday. If this interests you, become a part of our team!

A&D Corporate Philosophy and Core Values

Honmono

Innovation & Improvements

Integrity

Ownership & Action

Collaboration

Customer Focus

About the Role:

The Field Installation Technician plays a crucial role in ensuring that our durable goods are installed correctly and efficiently at customer sites. This position involves traveling to various locations to set up, test, and troubleshoot equipment, ensuring that it meets the highest standards of quality and functionality. The technician will work closely with clients to provide exceptional service and support, addressing any concerns or questions they may have during the installation process. Additionally, this role requires maintaining accurate records of installations and providing feedback to the engineering team for continuous improvement. Ultimately, the Field Installation Technician is essential in enhancing customer satisfaction and ensuring the successful deployment of our products.

Minimum Qualifications:

• High school diploma or equivalent.
• Technical educational background in electrics or electronics equivalent or related discipline; or equivalent related work experience or combined of at least 8 years.
• Advanced mechanical and electrical skills
• The ability to read and interpret assembly drawings, wiring diagrams, schematics, technical instructions, Bills of Material and Quality standards.
• A minimum of 3 years’ experience in assembly and sub-assembly field service
• Advanced knowledge of test equipment, engine dyno cells and other test solutions.

Preferred Qualifications:

• Associate's degree in a technical field or related discipline.
• Experience with electrical and mechanical systems.
• Familiarity with safety regulations and best practices in installation.

Responsibilities:

• Frequent travel to customer locations to install and configure durable goods according to specifications.
• Conduct thorough testing of installed equipment to ensure proper functionality and performance.
• Provide on-site training and support to customers, addressing any questions or concerns they may have.
• Maintain detailed records of installations, including any issues encountered and resolutions provided.
• Collaborate with the engineering and customer service teams to relay feedback and improve installation processes.

Skills:

The required skills for this role include technical proficiency in installing and troubleshooting equipment, which is essential for ensuring that products function as intended. Strong communication skills are necessary to effectively interact with clients and provide them with the support they need during the installation process. Problem-solving abilities are crucial for addressing any issues that arise on-site, allowing the technician to find quick and effective solutions. Attention to detail is important for maintaining accurate records and ensuring that all installations meet quality standards. Preferred skills, such as familiarity with electrical systems, enhance the technician's ability to handle more complex installations and contribute to overall team success.