Contracts Manager

A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure of over 9 years. We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision.

One of our big focus points is our culture. We have sponsored events and activities throughout the community, two catered, celebration lunches per month, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. Come join our team with a great environment of being family owned.

The role of the Contract Manager will be focused on the installation, billing, and maintenance of the A&B service contract.

Major Goals and Responsibilities:

The following job responsibilities are intended to reflect the major responsibilities of the job, but do not describe the minor duties or other responsibilities that may be assigned from time to time. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. Incumbent will be required to satisfactorily perform all essential functions of the job.

• Set up maintenance agreements (contracts) in the contract billing system
• Execute contract billing functions
• Assist in the maintenance, update, and monitoring of contracts
• Identify billing errors and ensure that contracts are being billed and collected in a timely manner
• Perform the collection and installation of meter readings in the contracts system using a variety of collection means
• Handle customer questions and concerns effectively
• Generate reports necessary to monitor and update the contract system
• Properly deal with inaccurate or incomplete paperwork
• Review third party invoices for approval
• Assist in third party contract set-up and administration

Skills/Abilities:

• Proficient on computers and in Microsoft Office
• Able to work with customers via phone
• Capacity to handle phone/people interruptions
• Strict attention to detail, organization, and professionalism
• Personable, customer-centric, honest, and trustworthy
• Excellent time management: ability to multitask and meet deadlines
• Self-motivated, energetic, and hardworking
• Problem-solving and critical thinking skills
• Ability to communicate with individuals of all education and professional backgrounds

Qualification and Education Requirements:

• Bachelor’s Degree or equivalent work experience
• Customer service and/or call center experience

People Managed: None

BENEFITS:

• Paid Time Off
• Paid Vacation Days
• Medical Benefits
• Competitive Salary
• Bonus Opportunities
• Community Involvement and Volunteering opportunities
• Team Environment with the ability to share and incorporate individual ideas
• 401k Retirement Program with matching
• Employee Assistance Program

A&B Business is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status