What are the responsibilities and job description for the Customer Service Representative position at A&B Business Solutions?
A&B Business Solutions has a track record of outstanding employee appreciation with an average employee tenure of over 9 years. We pride ourselves on being manufacture certified while helping to develop strong communities and servicing businesses. We don’t take ourselves too seriously so we can enjoy the journey. Our code of honor is to always tell the truth, train harder than anyone, and to hold ourselves and each other accountable. We impact our community with paid volunteer hours and community involvement. We utilize the metaphor of an eagle, as an eagle is a fighter that protects its family and soars higher and higher to see the full vision.
One of our big focus points is our culture. We have sponsored events and activities throughout the community, two free lunches per month, bonus opportunities, departmental retreats, anniversary and birthday recognition. We offer flexibility and paid time off to allow our team a work/life balance. Training and continued development are part of the job at A&B. Come join our team with a great environment of being family owned.
The role of the Customer Service Representative will be focused on collaborating with other customer service representatives as a team to provide complete customer support for both internal and external customers.
Major Goals and Responsibilities:
- Open and distribute all faxes, voicemails, and USPS mail
- Provide priority phone coverage for an all-live phone system with no automated prompts
- Monitor multiple different email accounts
- Provide support to customers through troubleshooting or entering requests
- Enter and page incoming service requests to technicians
- Evaluate viability of supplies requests, enter orders when applicable, and forward to warehouse department
- Contact service technicians and relate proper information via text messages, calls, and email
- Assist any walk-in customers
- Perform account reviews for sales team
- Effectively de-escalate upset customers
- Company sponsored development completion
Skills/Abilities:
- Capacity to thrive in an environment ripe with interruptions
- Ability to shine under pressure
- The flexibility to work with a variety of personalities and management levels
- Strict attention to detail and organization while completing tasks efficiently
- Must be personable, customer-centric, honest, and trustworthy
- Self-motivated, energetic, and hardworking
- Able to handle disgruntled customers in professional and courteous manner
- Passion to help customers
- Team player – get along with others and have fun
- Professional communication ability both in email and on the phones
- Willingness to learn and develop
Qualification and Education Requirements:
- High School Diploma or GED
- Experience in an Office/Call Center style setting preferred
- Proficient in Microsoft Outlook, Word, Excel, and Teams
Benefits:
- Competitive Salary
- Paid time off
- Health Benefits
- Vision & Dental Benefits
- Bonus opportunities
- Paid Holidays
- 401k Retirement Program with partial matching
- Community Involvement and paid Volunteering Time Off (40 hours per year!)
- Opportunities for advancement
- Comprehensive training
- Several free catered lunches each year
A&B Business is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
