What are the responsibilities and job description for the Customer Service Representative - Class Action Division position at A.B. Data - Data Driven Communications?
Our Class Action Division handles hundreds of cases for various types of lawsuits every year. We are responsible for processing their claims, answering inquiries about claims via phone and email, as well as performing support tasks for other teams within our division.
Duties Include
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Duties Include
- Claim Processing - accurately and promptly:
- Enter Class Action lawsuit case claimant information into the processing systems.
- Learn the intricacies of individual cases to accurately process claims according to their specific procedures.
- Make adjustments to claims based on information received from filers or project management to ensure claim accuracy.
- Return phone calls to claimants regarding their claims, the status of settlements, and assist with curing deficient claims.
- Answer live incoming calls from claimants and handle their inquiries about specific settlements.
- Perform administrative tasks or projects based on need.
- Bilingual Spanish and English is a plus!
- Strong customer focus and approach with outstanding customer service skills.
- The ability to multi-task and good time management skills in a fast-paced environment.
- Detail orientation and accuracy when keying data and information into a computer system.
- Ability to adapt to new technology and operate it effectively.
- Communicating effectively with co-workers and support teams to ensure smooth operation of daily tasks.
- Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook.
- Highschool Diploma or Equivalent.
- Preferred customer service experience in a Call Center or other fast-paced environment.
- Associate or bachelor's degree preferred for some advancement opportunities within company.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $17