Customer Service Representative

OPPORTUNITY TO WORK FOR A BUSINESS THAT WAS VOTED A SAN FRANCISCO BAY AREA TOP WORKPLACE!

CUSTOMER SERVICE REPRESENTATIVE (HVAC/PLUMBING)

JOB SUMMARY

If you are looking to take your career to the next level with an outstanding company, look no further! Jazz Home Services is looking for driven individuals with 2 years of experience to take on the role of Customer Service Representative based out of our Pleasanton, CA location. Jazz Home Services is a premier provider of heating, cooling and plumbing services across the Bay Area. Our company provides an excellent work environment and is passionate in its dedication to achievement with the utmost emphasis on building excellent customer relationships. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. Working at Jazz Home Services is like working with your friends and family - we take great care of our staff and treat everyone with mutual respect and kindness. We are looking for career-oriented, honest and hardworking people to join our expanding team. We pride ourselves on the commitment to provide our customers the utmost quality workmanship and service - that is and ALWAYS will be our #1 goal.

The Customer Service Representative (CSR) primarily handles inbound and outbound calls with clients. Experience in an HVAC/Plumbing office environment is highly desired, but not required for this role. This individual must have a high level of interpersonal and customer service skills and the ability to communicate cross-functionally with different individuals, departments and external parties. This position is provided with the support of a dynamic team, a large client database, state of the art equipment and a customer service focused management team that believes in doing things the right way, not the easy way.

Reasons people LOVE working here:

Along with our industry-leading pay and incentive programs, we also provide flexible schedules to match YOUR lifestyle and NO ON-CALL. The following are just a few examples of schedules we are looking to hire for TODAY:

• Mon-Fri 7:30am - 4:00pm
• Tue-Sat 7:30am - 4:00pm
• Sun-Thu 7:30am - 4:00pm

These are just examples - we will customize your shift with YOU!

BENEFITS people ENJOY while working here:

• 100% Paid employee healthcare benefits options available (medical, dental, vision)
• 401k Savings Plan
• Paid vacation/sick/holiday time off
• Paid Training & Development programs to help YOU grow
• Consistent and reliable full-time, year-round work
• Bonus and commission incentives (for select roles)
• Company-issued phone and tablet (for select roles)
• Use of new, clean, fully stocked trucks and gas card (for select roles)
• Company uniform (for select roles)
• Boots allowance (for select roles)
• Tool program (for select roles)
• Fully stocked warehouse (for select roles)
• A FUN work environment!  

 RESPONSIBILITIES OF A CUSTOMER SERVICE REPRESENTATIVE

• Demonstrates our core values every single day: Service, Teamwork, Integrity, and Quality
• Strives for nothing below a 5-star customer experience with every interaction
• Provides exceptional and timely customer service via phone, email, company’s social media accounts, and other web services when providing initial and follow-up contact with customers
• Engages with clients in a friendly and professional manner while actively listening to their concerns
• Identifies sales opportunities and evaluate client situations and needs while setting up appointments before a technician goes out for the visit
• Record customer information within our customer service database, Service Titan
• Answers customers’ questions and provide additional information as needed
• Collaborates with management teams to stay updated on products, services, and policies
• Sells products and services (i.e. memberships)
• Collects payments for services completed by technicians, as needed
• Provides timely feedback to company regarding service failures and/or client concerns
• Demonstrates positive and cooperative behavior with customers and coworkers
• Maintains required documentation and records to meet best practices
• Maintains strict confidentiality of company data and other employment information
• Identifies potential process improvements by reviewing related information to develop and evaluate options and implement solutions
• All other duties and responsibilities, as assigned by supervisor/manager
• The company reserves the right to add or change duties as needed

QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE

• A minimum of two (2 ) years of high-volume HVAC and/or Plumbing call center experience highly desired
• Must be able to work well with others/have good camaraderie skills
• Excellent written and verbal communication skills
• Must have great attention to detail/organizational skills; ability to manage multiple deadlines
• Ability to achieve targets and goals
• Microsoft Office proficiency/ technologically savvy
• Ability to type accurately and at a 40 wpm speed
• Must be willing to work additional hours as needed
• Ability to multitask in a fast-paced environment
• Familiarity with Service Titan software a big plus
• Must be able to pass background check and drug screen
• Must be authorized to work in the United States 

PHYSICAL REQUIREMENTS OF A CUSTOMER SERVICE REPRESENTATIVE

• Must be able to sit and type on a computer and answer phones for extended periods of time
• Occasionally lift up to 20 lbs

HOW TO APPLY

Only motivated individuals should apply via one of the following:

• Apply online at calljazz.com, click on Careers tab (top right)
• Email a resume to talent@calljazz.com
• Call or Text Recruiting at 925-551-1124

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. We wish you the best of luck with your job hunt!

Jazz Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Salary: $45,000.00 - $65,000.00 per year

Schedule: 8-hour Shift; Day Shift

Supplemental Pay Types:

• Bonus Pay
• Commission Pay 

License/Certification: N/A

Work Location: Pleasanton, California

What you will do: 

• Call customers from prior day for quality check 
• Call maintenance customers and schedule visits 

• Call on customer list to offer promotions 
• Follow up on reviews positive and negative 
• General inbound customer service  

What you bring: 

• Previous customer service experience 
• Strong attention to details 
• Conscientious, team player 
• Honesty integrity, quality craftsmanship and a good attitude 
• Clear background check and drug screen 

Who WE Are:   

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.   

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!     

If this sounds like something you would like to join for a long-term career move, apply today!   

Salary : $45,000 - $65,000