What are the responsibilities and job description for the Customer Service Representative position at A.B May?
Overview
A.B. May…Helping People Thrive!
We are the premier Home Service supplier in the Kansas City area and have been for over 60 years. We recognize that our success comes from our talented team and strive to provide an environment with opportunities unparalleled in our industry! We hire the best, and now is your chance to join our growing team. We are looking for a self-motivated Customer Support Specialist to join our Customer Care team! Beginning pay is $16-20/hr with bonus opportunities. We also have time differential pay for hours worked in the second shift and on weekends.
This position will handle customer contact through incoming calls and involves helping our customers with scheduling appointments, getting technicians to resolve their home service concerns, and answering customer questions about their home warranty or home contracts. This position will also be responsible for outbound calls to customers about products, promotions, and scheduling service calls. Minimum two years of call center experience is required. Meeting and exceeding customer expectations with a positive attitude and sunny disposition required.
A hybrid-remote work schedule is available after the training period is complete.
As a member of the A.B. May Team, you will enjoy the following benefits:
- Above Average Pay
- Medical/Dental/Vision Insurance
- Short Term/Long Term Disability
- Company Provided and Voluntary Life Insurance
- 401(k) with Company Match
- Paid Time Off
- On-site Fitness Center
What you’ll do:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries, resolve issues, and provide information about our services.
- Call existing customers to inform of promotions
- Schedule service appointments.
- Maintain accurate customer records and update information in our database.
- Follow up with customers to ensure their satisfaction with our services.
What you bring:
- High school diploma or equivalent
- Previous customer service experience, preferably in a home services or related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Honesty, integrity, and a positive attitude
- Proficiency in using computer systems and software applications.
- Ability to work independently and as part of a team.
Apply now to start your career with A.B. May!
To be considered for employment with A.B. May, all candidates must successfully complete our screening process, including assessments, interviews, background checks, drug screens, and physicals.
We are an equal opportunity employer.
Salary : $16 - $20
