Medical Assistant

Job Description:

The Medical Assistant/Phlebotomist plays a vital role in assisting clients with outpatient psychiatry services. They provide information, clinic and lab services, and check-in assistance while promoting a positive relationship between clients and clinic staff. Additionally, the Medical Assistant helps with Phlebotomy, insurance assistance, and supports the Registered Nurse in monitoring and improving the health outcomes of individuals served.

Essential Job Functions:

• Assisting physicians and nursing staff with patient care

• Preparing patients for examination and treatment

• Taking patient histories and vital signs

• Preparing exam and treatment rooms with necessary instruments

• Administering injections and performing lab testing and phlebotomy

• Preparing and maintaining supplies and equipment for treatments

• Responsible for appointment scheduling, prior authorizations, and chart management

• Providing information to patients to help them benefit from clinic services

• Visiting residential locations as assigned by Leadership

• Reviewing physician's orders, MARs, diets, and diet/choking precaution forms during visits

• Identifying additional medical training needs and communicating with the team

• Supporting staff in communications with doctors, pharmacies, and other medical specialists

• Coordinating with Residential RN for hospital visits, discharge planning, and other medical needs

• Conducting health and medical reviews as instructed by leadership

• Checking and maintaining Durable Medical Equipment quarterly

• Accompanying individuals to medical appointments and ensuring their rights are protected

• Communicating health concerns to the agency team and taking appropriate action

• Maintaining a schedule of clients' doctor appointments and sending reminders to staff

• Providing direct support and care hours to medically involved individuals as needed

• Performing general lab and phlebotomy duties, communicating lab results to providers and nursing staff

• Assisting with client rooming, verification of data and medical history, and preliminary physical requirements

• Completing documentation in a timely manner according to company policies and procedures

• Performing light housekeeping of check-in, lab, and medication rooms

• Inventorying and restocking supplies, maintaining lab refrigerator temperature logs

• Managing clinic injection calendar and notifying providers and clients of refill needs

• Unlocking clinic doors, checking nursing mailbox, and conducting weekly sample medication count

• Participating in required meetings and performing other duties as assigned by nursing staff and leadership.

Knowledge, Skills, and Abilities:

• Operates calmly in a crisis and maintains positive relationships with various stakeholders

• Has good verbal and written communication skills

• Maintains a positive attitude and adapts to a rapidly changing environment

• Upholds the organization's mission, values, and principles

• Works with people of different socio-economic backgrounds with dignity

• Ensures client information confidentiality and follows safeguarding protocols

• Can read and interpret various documents and reports within electronic health records

• Writes reports and correspondence effectively using multiple platforms

• Communicates effectively in-person, over the phone, and through video conferencing

• Possesses basic mathematical and problem-solving skills

• Follows instructions and accepts supervision

Experience and Education Qualifications:

• High school diploma or equivalent required

• Graduate from an accredited Medical Assistant Program or Licensed Practical Nurse in applicable state

• CPR certification preferred

• Phlebotomy training and previous lab experience preferred

• One year of experience in a physician office setting preferred

Supervisory Requirements:

N/A

Employment Requirements:

• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias at the beginning of employment and annually thereafter.

• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.