Sr. Production Support Analyst-shift work

Overview

• Tier One Technologies is looking for a Sr. Production Support Analyst specializing in Linux servers and Oracle Database.
• This is going to be a 100% remote Contract-to-Hire position.
• The candidates will work 4X10 hour days rotating, 7 days per week. The shift hours will start at 6PM. 
• The initial training will be for 4 consecutive weeks during daytime, 8AM-4:30PM.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Work across designated teams to ensure applications are fully available to all stakeholders and customers.
• Assist development teams in deployments, routine patching and system application monitoring / troubleshooting.
• Analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations.
• Lead incident response calls and contribute / create after action reports.
• Serve as an effective liaison between business and technical teams.
• Successfully lead Production Support Application Monitoring in real-time.

Qualifications

• A Degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred.
• 10 years of experience in software development and/or related field.
• Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data.
• Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities.
• Demonstrated experience using SQL query on Oracle Databases to perform Database lookups.
• Ability to lead as a Critical Incident Manager to restore production applications impacting events.
• Ability to quickly respond to system alerting to reduce application downtime to customers.
• Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff.
• Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components.
• Ability to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
• Experience training/mentoring less experienced personnel.
• Strong knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems.
• Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic.
• Familiarity with Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics is a plus.
• Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.
• Prior experience training/instructing end users on the use of software applications.
• Must be eligible to obtain a Public Trust clearance.
• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.