What are the responsibilities and job description for the Technical Support Specialist position at A.C. Lighting Inc.?
To be considered for this role:
Complete a mandatory survey by visiting the site below:
https://go.cultureindex.com/p/cqeBkCLNYwjXP
Remember to attach a copy of your resume to the completed survey.
Please note that this is not an IT-related position.
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AC Lighting is a world-class and award-winning manufacturer/distributor of premium lighting and associated rigging and video technologies for the theater, film, television, worship, exhibition and commercial markets in North America.
Overview
We're looking for an experienced and driven Technical Support Specialist (TSS).
The ideal candidate will be responsible for the technical coordination and troubleshooting of service level issues as well as US demos kit upkeep and product training. This position also encompasses Support for tradeshows and collaboration with product brand managers.
What Will You Do?
- Provide technical support for all exclusive product brands.
- Troubleshoot product issues in conjunction with the Service department and make recommendations for repair or replacement solutions.
- Assist with the design and implementation of Demo equipment kits.
- Provide dealer/client training for Vista lighting consoles and Follow-Me exclusive brands.
- Assist in creating professional lighting design drawings in conjunction with the Sales team’s requirements for permanent installation for the Chroma Q Inspire line.
- Provide extended hour technical support as needed in conjunction with the UK and CAD support teams.
- Liaise with the tradeshow support team to organize and help coordinate tradeshow or open house events.
- Provide demo and tradeshow equipment upkeep support for product.
- Maintain a working knowledge of all relevant lighting technologies to aid in training programs.
- Assist in updating product educational material.
- Qualify client requirements and recommend the appropriate application to meet those needs.
- Work in conjunction with sales representatives to provide material to help promote products.
What Do You Need To Succeed?
- A Great Attitude!
- Valid Passport and able to travel freely throughout North America.
- 3 years related experience in trade show or event organization.
- Computer proficiency: DIALux, VectorWorks or similar software an asset.
- Solid organization, time-management, and multitasking skills with the ability to prioritize tasks.
- MS Office (Word, Excel, PP, Outlook), required.
- Strong interpersonal and verbal skills with the ability to communicate in a professional manner.
- Able to travel (approx. 35% for Trade Shows, Dealer Open House days etc.)
The Perks
- 401(k) Matching Program
- Performance-Based Sales Bonus
- Casual Dress Policy
- Dental Care
- Extended Health Care
- Life Insurance
- Fantastic coworkers
This position offers competitive compensation starting at $75,000.00/annually (negotiable) based on experience, opportunities for professional growth, and a collaborative work environment. If you meet the requirements and are looking to advance your career as a Technical Support Specialist, we encourage you to apply.
To be considered for this position, please be sure to:
· Complete this survey, https://go.cultureindex.com/p/cqeBkCLNYwjXP
· Attach a copy of your resume to the completed survey
A.C. Lighting is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Applicants need to make their requirements known when contacted or alternatively you may contact Human Resources.
For more information about us, visit:
www.aclighting.com www.spectrummfg.net www.acpromedia.com
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Have you worked for ACL before?
- What are your salary expectations for this role?
Work Location: On the road
Salary : $75,000