What are the responsibilities and job description for the Field Services Technician position at a career with NOVEC?
Energize your future by joining our team at Northern Virginia Electric Cooperative!
We are currently seeking Field Services Technicians who will be responsible for the following.
Provide meter services necessary to obtain meter readings. Ensure accurate recordings of electric usage; meter installation, maintenance, and removal; locate underground distribution facilities. Provide debt recovery services on delinquent accounts while maintaining a high level of customer satisfaction in accordance with NOVEC policies and procedures.
Essential Job Functions will include, but are not limited to, the following:
Obtain meter readings by utilizing the MV-90 XI program; ensure accurate recordings of electric usage; and operate, investigate, maintain, and update records for proper billing utilizing G-5 hand-held equipment.
Schedule daily workload and coordinate with colleagues to arrange for access to property to perform meter services.
Operate motor vehicles equipped with GPS meter reading computers.
Conduct route updates with meter reading equipment.
Perform spotter guide tasks as needed in support of service restoration.
Respond to customer information needs as the first line point of contact relating to meter services and utility programs.
Investigate, document, and report current diversion, unsafe meter conditions, and abnormal or hazardous system conditions observed.
Assist as directed in the restoration of electric service during outages.
Exchange meters for service and perform meter installation, maintenance, and removal of single and self-contained three-phase meters.
Accurately locate and mark NOVEC underground distribution facilities.
Connect/Disconnect service for NOVEC's customers.
Collect payments on delinquent accounts.
Perform damage assessment of the NOVEC distribution system during storms.
Perform position responsibilities in accordance with NOVEC policies and procedures and VOSHA safety regulations.
Education and Experience:
Candidates with all levels of experience are encouraged to apply. Selected candidate will be placed at the position level corresponding to their related education, training, and/or experience.
Locating experience and/or experience with meter reading, installation, maintenance, and removal is preferred.
A High School diploma or the recognized equivalent is required.
Must have a valid driver’s license with safe driving history.
A minimum of one year of directly related experience is required.
Knowledge, Skills and Abilities Required:
General knowledge of current diversion and the ability to document such information.
Ability to communicate effectively and professionally with all levels of staff and the general public both orally and in writing while maintaining professionalism and control in all circumstances.
Ability to perform all responsibilities in accordance with organizational policies/procedures and VOSHA safety guidelines
Anticipate and meet rapidly changing customer needs by quickly refocusing and realigning strategic and operational direction
Apply working knowledge and ability to operate a personal computer/laptop and related software such as Daffron, Polaris Workforce, MS Office; and operate G-5 hand held data collection equipment
Apply working knowledge and ability to operate a personal computer/laptop and related software such as Daffron, Polaris Workforce, MS Office; and operate G-5 handheld data collectorce equipment
Ability to work with System Operations Department to locate and report damage to the NOVEC system whenever necessary and investigate damages when found.
Ability to perform all responsibilities in accordance with organizational policies/procedures and VOSHA safety guidelines
Anticipate and meet rapidly changing customer needs by quickly refocusing and realigning strategic and operational direction.
What we offer:
- Competitive pay
- Premier health benefits, including an onsite wellness center
- Survivor and Disability benefits
- 401(k) retirement plan with a 4% base salary match and an additional match of your contribution at a rate of 50% up to the first 12%
- Life insurance
- Vacation, Sick and Holiday Leave
- Educational Assistance
- Annual Company Events
If you're ready to take the next step towards advancing your career, apply today! NOVEC is an equal opportunity employer and participates in E-Verify. We do not provide sponsorship or relocation for this position.
