What are the responsibilities and job description for the Patient Services Representative position at A+ Consulting?
Clinical testing Company seeks Patient Services Representative. The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. Shift : Monday - Friday 6 : 00 AM - 2 : 00 PM The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center or as business needs dictate. Responsibilities : -Under the direction of the area supervisor, perform daily activities accurately and on time. -Maintain a safe and professional environment. -Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. -Maintains required records and documentation. -Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements : -Ability to provide quality, error free work in a fast-paced environment. -Ability to work independently with minimal on-site supervision. -Excellent phlebotomy skills to include pediatric and geriatric. -Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. -Committed to all policies and procedures including company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. -Must have reliable transportation. -Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. -Training locations may vary based on trainer availability- up to 3 hours away. Required Education : -High school diploma or equivalent. -Medical training : medical assistant or paramedic training preferred. -Phlebotomy certification preferred (Required in California, Nevada, and Washington). Work Experience : -Minimum of 6 months experience. -One( ) years phlebotomy experience preferred. -Customer service in a retail or service environment preferred. -Keyboard / data entry experience a must
