What are the responsibilities and job description for the Printer Support Technician position at A+ Consulting?
Job Description
Job Description
University of Chicago in Harvey IL seeks Office Services Coordinator to support maintenance of copier / duplicator / scanner office equipment.
The successful candidate should have strong customer service skills, strong PC skills and Excel experience a MUST!
Experience in basic copier maintenance / repair preferred.
Will be responsible for machine toner inventory receipt, storage and delivery to desktops.
ESSENTIAL FUNCTIONS :
- Client Relationship Management : Serve as the primary customer contact for equipment support and service Coordinate Move / Add / Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery : Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Xerox and 3rd party)
- Utilize Xerox web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Xerox designated systems
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File / Email, etc)
- Monitor / apply current software updates / patches
- On site contact for remote solve resolutions requiring technical expertise
- Perform remote device monitoring and remote solve (Xerox Device Management)
SKILLS :
EDUCATION : Minimum High School diploma or equivalent
Company Description
About A
Since being founded in 2002, A Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A Consulting!
A Consulting holds certifications as a Small Business and Minority Business Enterprise.
Company Description
About A Since being founded in 2002, A Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals. Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A Consulting! A Consulting holds certifications as a Small Business and Minority Business Enterprise.
