What are the responsibilities and job description for the Business Development Coordinator position at A Customer's Point of View, Inc.?
About Us:
Founded in 1997, A Customer’s Point of View is a boutique firm specializing in customized mystery shopping and customer experience solutions across North America. We are committed to helping our clients identify service gaps, improve customer loyalty, and enhance their overall brand reputation.
Position Overview:
The Business Development Coordinator will support the company's growth initiatives by identifying new business opportunities, maintaining client relationships, preparing proposals, and assisting with marketing outreach. The ideal candidate is detail-oriented, highly organized, and passionate about customer experience and service excellence.
Key Responsibilities:
- Research and identify potential clients and industry sectors for business expansion.
- Assist with the preparation of customized proposals, presentations, and RFP responses.
- Maintain the business development pipeline and track outreach activities through CRM tools.
- Coordinate meetings, demos, and communications between the business development team and prospective clients.
- Support marketing efforts by drafting email campaigns, maintaining company profiles, and updating marketing materials.
- Collaborate with internal teams (project management, quality assurance) to ensure alignment with client needs and capabilities.
- Attend industry events, webinars, and conferences to network and represent the company (virtual and in-person as needed).
- Prepare monthly reports on business development activities, trends, and successes.
Skills and Qualifications:
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
- 1–3 years of experience in business development, sales support, or client relations (experience in customer experience or mystery shopping industry a plus).
- Strong communication skills, both written and verbal.
- Excellent organizational, time management, and project coordination skills.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and CRM platforms.
- Ability to work independently and collaboratively in a fast-paced, boutique environment.
- Creative thinker with a proactive, solution-oriented mindset.
Preferred Traits:
- Passion for customer service and customer experience improvements.
- Comfortable with prospecting and initial outreach to potential clients.
- High level of professionalism and attention to detail.
Position Details:
- Location: 1883 McDonough Rd, Hampton Ga, 30228- Ste 100-B
- Type: Full-time
- Salary Range: Competitive; based on experience
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Schedule:
- Monday to Friday
Education:
- Bachelor's (Required)
Ability to Commute:
- Hampton, GA 30228 (Required)
Ability to Relocate:
- Hampton, GA 30228: Relocate before starting work (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $55,000 - $60,000