What are the responsibilities and job description for the Comfort Advisor position at A+ Derr Heating & Cooling?
Job Description:
Job Purpose: Responsible for promoting, marketing, and selling the company’s HVAC products and services through direct customer visits and meeting customer needs.
Essential Duties & Responsibilities:
- Provide customers with solutions for their HVAC and other home comfort needs.
- Consult with potential and existing customers to provide a customized HVAC system solution including our exclusive maintenance program.
- Serve as the leader of the sales process to ensure customer satisfaction.
- Explain product features, quotes, pricing, and credit terms with customers.
- Prepare sales orders and work with Install Coordinators for sold jobs.
- Overcome technical and business objections of prospective customers.
- Follow-up with existing sales quotes and leads to offer any additional information as needed to convert to sale.
- Conduct post-sale follow-up with customers to ensure all sales agreements have been met with customer satisfaction.
- Network within the community to generate sales leads.
- Participate in various sales activities to support corporate efforts including, but not limited to, trade shows, referral groups, etc.
- Communicate with the Installation department to ensure proper installation of sold jobs.
Benefits:
- Paid Time Off for Vacation, Sick, and Holidays.
- Health, Dental, & Vision Insurance.
- 401(k) Retirement Savings Plan Roth option.
- Flexible Spending Accounts and/or Health Savings Accounts.
- Life and Accidental Death & Dismemberment Insurance.
- Short- and Long-Term Disability Insurance.
- Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents.
Education, Experience, Knowledge & Skills Required:
- High School Diploma or equivalent education required.
- College degree preferred.
- Outside sales experience for two years preferred.
- Must be self-motivated to achieve company goals & objectives.
- Excellent customer service & strong communication skills (written, verbal, presentation)
- Proficient computer skills with the ability to learn new software.
- Strong organization skills and attention to detail.
- Ability to multi-task and prioritize work based on deadlines.
- Willingness to travel regularly throughout our service area. Must be willing to work evenings & weekends.
- Maintain professionalism and integrity.
Physical Requirements & Work Environment:
- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have a valid driver’s license to operate a company vehicle.
- Employees must have a clean driving record to operate a company vehicle.
- While performing the duties of this job, employees may require hand dexterity, frequently required to walk, drive, and stand.
- The employee may work in a variety of weather conditions and temperatures.
- The employee may climb/descent steps and ladders, go into attics, basements, and crawl spaces.
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
