What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE II position at A. Duie Pyle, Inc.?
Description
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customers needs.
The responsibilities of the position include, but are not limited to :
- Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
- Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
- Scheduling delivery appointments and handle re-consignments
- Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
- Ensuring the accurate billing of shipments
- Compiling and delivering custom reports; performing daily audits of reports
- Documenting all customer interactions for follow up and record keeping purposes
- Assisting customers with My Pyle registration and utilization of our web site
- Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Make Busy %, Contacts per Hour)
To be qualified for this position, you must possess the following :
The following skillsets are preferred, but not required :
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
