What are the responsibilities and job description for the Help Desk Technician position at A Duie Pyle?
A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.
Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.
Hours: 2:00 PM - 10:30 PM, Monday through Friday
Position Summary:
The Help Desk Technician will be responsible for assisting other Pyle employees in the use of Pyle PCs, systems, mobile devices, printers and software. The Help Desk Technician will also will be responsible for assisting Pyle Customers in their use of Pyle’s websites and web-based applications.
The responsibilities of the position include, but are not limited to:
- Performing Setup, configuration and installation of PC’s Laptops, Tablets, Printers, Mobile Devices and software
- Setting up and configuring Dock management tablets and devices
- Resolving daily resolution of PC, Printer, Network, Mobile Device, Windows, and Windows application problems
- Assisting with the rollout of Windows 10, Unix and network administration
- Undertaking of IT related assignments, as directed
- Responding to and resolving Help Desk phone calls and email requests while following any process or procedures put in place
- Assisting the network and infrastructure teams in running cable and patching cables, occasional overnight travel to other locations may be necessary
To be qualified for this position, you must possess the following:
- 1-3 years of experience; Associates degree in Information Technology, or related field, or equivalent technical school training and/or experience
- In-depth knowledge of Windows, TCP/IP (Certifications optional). Unix administration is a plus but not required
- Must have strong organizational skills
- Must have excellent oral and written communication skills
- Must have strong troubleshooting and documentation skills
- Supporting users to understand their processes could include long periods of standing in a cross-dock environment
Physical Demands:
- Ability to lift, handle and set up PC’s, PC monitors, and related equipment on a regular basis (50-75 lbs.)
- Capable of working off of ladders related to pulling of cabling across ceilings, etc.
- Sitting at a desk for long periods of time; viewing PC monitor and using keyboard for long periods of time
- Some travel required - occasionally overnight
For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
