What are the responsibilities and job description for the Schedule/Dispatch Coordinator position at A&E Plumbing, Heating & Air?
Job Description
Job Description
Benefits :
Retirement Plan with company match up to 3%
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
About the Role :
The Schedule Coordinator will be responsible for managing and optimizing the daily schedules of our HVAC technicians. This role involves coordinating appointments, dispatching technicians, and ensuring that all service calls are handled efficiently and effectively. The ideal candidate will have prior work in the trades preferred, excellent organizational skills, strong attention to detail, and the ability to communicate effectively with both customers and technicians. Hours : 7 : 30am - 4 : 30pm
Responsibilities :
Manage and maintain the scheduling system for service appointments
Communicate with customers to schedule appointments and provide service updates
Coordinate with technicians to optimize their schedules and ensure timely service delivery
Resolve scheduling conflicts and handle emergency service requests
Ensure accurate record-keeping of appointments and customer information
Requirements :
Prior experience in scheduling, dispatching, or customer service role
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Familiarity with scheduling software and basic computer skills
Customer-focused attitude and problem-solving abilities
Desired Experience :
Minimum of 2-3 years of experience in scheduling, dispatching, or customer service, preferably in the HVAC or a related industry.
Experience using scheduling software and CRM systems.
Familiarity with HVAC terminology and industry practices.
Proven ability to handle high-stress situations and remain calm under pressure.
Demonstrated track record of improving scheduling efficiency and customer satisfaction.
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