Technical Support

Description

POSITION SUMMARY:

As Technical Support at A.F. Wendling's Foodservice, you will play a pivotal role in managing and maintaining IT systems to ensure optimal performance, security, and compliance. Collaborating closely with the IT team, you will resolve technical issues, support end-users, and drive the implementation of innovative IT solutions that align with business goals.

Essential Duties and Responsibilities:

• System Installation and Maintenance:
•    Install, configure, and maintain hardware and software, including servers, workstations, and network devices.
•    Maintain and troubleshoot various equipment, such as POS systems and weigh machines.
•    Monitor and manage network infrastructure to ensure uptime, security, and performance.
•    Implement and maintain data backup and recovery strategies.

•  Technical Support and Training:
•    Provide technical support to end-users, troubleshoot issues, and deliver effective solutions.
•    Offer training to end-users to ensure efficient and secure use of IT systems.

•  Security and Compliance:
•    Implement robust security measures to protect company data and infrastructure.
•    Conduct regular cybersecurity audits to identify and address vulnerabilities.
•    Ensure compliance with industry regulations, especially regarding data security in sensitive sectors such as foodservice.
•    Monitor and manage security certificates and VPN compliance.

•  Project and Asset Management:
•    Lead IT-related projects, including system upgrades, migrations, and new software implementations.
•    Track and manage IT assets, including hardware and software licenses.
•    Maintain comprehensive documentation of IT systems, configurations, and troubleshooting procedures.

•  Vendor and Procurement Management:
•    Manage vendor relationships, including procurement processes, negotiations, and service level agreements.
•    Assist in evaluating and selecting IT equipment and software to meet operational goals.

•  Strategic Development and Collaboration:
•    Collaborate with the IT team to develop and implement IT policies and procedures.
•    Stay informed about emerging technologies and assess their potential benefits for the organization.
•    Anticipate and report costs for replacing or updating IT equipment.

•  Operational Efficiency and Performance Monitoring:
•    Conduct regular diagnostics to ensure the functionality and efficiency of systems.
•    Assist with ongoing IT initiatives to align technology infrastructure with business goals.
 

Qualifications

Education and/or Work Experience Requirements:

•    Associate degree in information technology, Computer Science, or a related field (or 3yrs equivalent experience).
•    Proven experience in a IT role.
•    Strong knowledge of IT systems, hardware, software, and network administration.
•    Proficiency in troubleshooting and problem-solving.
•    Excellent communication skills and the ability to provide technical support to non-technical users.
•    Certifications such as CompTIA A , Network , or Microsoft Certified IT Professional (MCITP) are a plus.
•    Strong organizational skills and attention to detail.
•    Microsoft 365 Apps and administration, a plus.

Physical Requirements: 

•    Physical ability to lift, carry, and position:  up to 20 lbs. regularly, up to 50 lbs. occasionally.
•    Must be able to constantly bend, reach above shoulder, grasp objects, climb, kneel, squat, twist and stand throughout shift.
•    Ability to sit and/or stand for long periods.
•    Confident and comfortable operating equipment at heights up to 30 feet
•    Regularly required to use hands and fingers to handle objects, tools, or controls.
•    Working in multiple environments including office and ambient refrigeration and freezer areas

Work Environment:

•    Work hours may vary, or change based on department requirements.
•    The job is primarily performed in an office environment.
•    Regularly exposed to fast moving material handling and other mechanical equipment.
•    Occasionally exposed to wet and or humid conditions, high and precarious places, vehicle emissions, toxic or caustic chemicals, outside weather conditions and high voltage electrical equipment.
•    The noise level in the work environment is typically low.

Salary : $21