What are the responsibilities and job description for the Call Center Agent position at A&H Logistics Corp?
Job Overview:
As a Call Center Agent at our Trucking Automation Company, you will be the first point of contact for our customers, providing exceptional service and support. Your role is crucial in maintaining positive customer relationships and supporting the efficiency of our trucking automation services.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information about our trucking automation services, products, and processes.
- Proactively reach out to customers to provide information about new features, services, or promotions.
- Update customer accounts and databases with relevant information.
- Continuously strive to improve service quality and efficiency.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Basic computer skills.
- Ability to multitask, prioritize, and manage time effectively.
Job Types: Full-time, Part-time
Pay: $22.16 - $26.08 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: Remote
Salary : $22 - $26
